Specialist Customer Value Management

7 days ago

Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To establish and lead the Insurance Customer Value Management (CVM) function for ARO RBB. Work with the Strategic Business Units (SBU), ensuring that leading-edge predictive risk and marketing techniques are established and deployed by the business to provide sustained competitive advantage.

**Job Description**:

- Accountability: Responsible for Insurance product and insurance partners governance support for ARO (50%) Ensure that ARO Insurance product and insurance partners strategy aligns with the overall CVM objectives and is in line with the overall ARO RBB Strategic direction
- Provide an independent support function to ensure that insurance business plans for countries are appropriate and on track to deliver against expectations
- Contribute (strategically) to building the vision and developing successful practices for Bancassurance in RBB and the wider ARO Insurance team.
- Support the delivery of the Profit & Loss (P&L) objectives for the SBU as defined in the Medium Term Plans (MTP).
- Develop awareness, constantly through education and consultation with relevant stakeholders
- Development and implementation of various ARO Insurance related scorecards

Accountability: Value creation through stakeholder engagement and management 30%
- Coordinate and communicate Insurance activities with the appropriate segment senior leadership and the risk function/team.
- Participate within the senior leadership team of the segment and the ARO RBB function, Communication to senior management with a focus on developing the understanding of the analytics based methodology used by CVM
- Deliver incremental annual benefits for the ARO through increased value adding activities that support the distribution of Insurance across the markets.
- To increase the market share through effective alternative channels and support proactive acquisition of new clients

Accountability: Coordination of Management Information (MI) 20%
- Co-ordinate and develop MI required for key committees within the ARO RBB
- Provide business intelligence and identify challenges relating to Insurance penetration, cross sell ratios and Non Interest revenue targets.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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