Senior Technical Program Manager

1 week ago

Cape Town, South Africa Amazon Web Services South Africa Pvt Ltd - D71 Full time

5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 7+ years of working directly with engineering teams experience

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small
- and mid-market accounts to enterprise-level customers including public sector.

We are seeking an experienced Senior Technical Program Manager who wants to join a team where you will be surrounded by people that are smart, passionate about cloud computing, and who believe world class support services are critical to customer success. This role will directly influence the experience of customers when they work with AWS Support.

We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

The tooling and augmentation tech team within AWS focuses on preventing issues based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. To achieve this vision, we invest in technology to eliminate the root cause defects that cause AWS customers to seek help, build self-service tools to resolve their issues on their own without waiting for help from Amazon, and provide SE and CS Associates with the tools that automate routine steps and help them deliver consistent, efficient, quality resolution.

Our team includes product managers, program managers, SDEs, and a range of operational and other specialty roles, and we operate at scale, spanning 50+ global locations.

If you are an innovator who is excited by the opportunity to be at the forefront of redefining the way Amazon enables Customer success. You want to drive change at global scale, impacting millions of users around the world.

We are looking for a Senior Technical Project Manager with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. The leader will be responsible for driving strategic planning and the execution of large, complex launches across multiple organizations.

Cape Town, ZAF
- Master’s Degree in Computer science/Math or related field
- Experience in delivering Amazon-scale systems
- An understanding of distributed and service-oriented architectures
- Proven analytical thinking, skills in metrics creation and project management, attention to details, and exceptional organizational skills
- Prior experience building complex, real-time software systems involving AI, ML, product successfully delivered to customer

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