Sr. Technical Program Manager, Aws Support

Experience in technical product management / technical program management / technical leadership, managing the full SDLC
- A proven track record of working with internal and/or external customers to launch products or services
- Experience with current web and service technologies and architectures
- Ability to work across multiple engineering and operational teams to build and deliver a committed roadmap
- Technical skills to understand products at a software architecture and design level
- Proven ability and experience communicating verbally and in writing across a variety of audiences, tuning the communication accordingly
- Bachelor’s Degree in Computer Science or related field, or equivalent work experience

Job summary
AWS Support is a self-standing business (P&L) within AWS and continues to be one of AWS’s largest, fastest and most innovative businesses. As part of AWS Support, Kumo’s mission is to empower innovators to get the most out of cloud services. We build technology that reimagines how people and automation combine to solve problems, remove risks, build with excellence, and drive business impact. We own critical cloud services used by all AWS customers to build, optimize, and operate at scale. Our broad portfolio of services includes AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-Service Automation, Support Center, AWS Managed Services, all internal tools used by our global support teams including Command Center, Troubleshooting Console, Support Security, and the IT systems used by all Amazonians. AWS Kumo is a fast-growing, agile, and collaborative team of individuals with diverse backgrounds, located around the globe with larger teams in the U.S., Canada, South Africa, Costa Rica, Australia, and EU. We combine the culture of a startup, the innovation and creativity of an R&D lab, and the work-life balance of a progressive organization. If you are looking for your next great career adventure, please come join us.

We are looking for a high caliber Sr. Technical Program Manager who's a self-starter and passionate about owning and driving highly visible programs with strong strategic impact as part of our Case Management product portfolio. This is a builder role that will tackle both customer experience and technical integration challenges as they enhance and bring new public service offerings to life. Besides driving the Kumo delivery, it also involves working across multiple AWS Support and Services organizations as internal customers and partners.

Key job responsibilities

A day in the life
Kumo puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.

Kumo is a people first organization that focuses on delivering world-class innovation and impact. Our (Gaido) Team carries on this vision and beside owning some of the most strategic and visible programs, we also own the programs for our ID&E and Kumo Cares initiatives.
- Demonstrated ability to manage multiple sophisticated projects and competing priorities simultaneously
- Demonstrated ability to successfully negotiate with senior leaders across a large enterprise
- Experience building high-performance, highly-available, scalable distributed systems
- Experience designing and building tools for global customer service or engineering organizations
- Knowledge and prior use of AWS services
- MBA and/or Masters in Computer Science or related field