Short-term Insurance

1 week ago

Johannesburg, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary

Short-term insurance personal lines, minimum 3 years’ experience, RE5 completed, 150 Short-term insurance FAIS credits, CPD and FAIS recognised qualification to deliver dynamic customer service by answering incoming calls timeously, resolving customer queries and upselling other idirect Insurance products on offer. Offer financial advice to the customer and handle retentions.

Job Description

Customer Experience: To provide service excellence and achieve customer satisfaction | Call Resolution: Resolve incoming client queries by utilising all available tools and ensuring that calls that the relevant queries are escalated to the Client Services Manager once all other avenues have been exhausted. | Quality Assurance of service and calls: Ensuring that all claims information relating to appointment of service is captured on the ASTI system and that the follow up with the service providers is completed so that that quality and productivity standards are met, in all actions with the customers. | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards

Customer satisfaction, call resolution, quality assurance of service and calls, and compliance.

FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service):
FSCA-Approved Qualification
Regulatory Exam for Representatives (RE5)
Experience As Per the FAIS Act
Product Specific Training once Onboarded
Class Of Business Training
Continuous Professional Development
Attest To Honesty, Integrity, and Good Standing

Education

Further Education and Training Certificate (FETC)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

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