Contact Center Trainer

7 days ago

Durban, South Africa Konecta SA Full time

Deliver training programs to new and existing employees. A trainer should be honest, confident, agile and passionate about personal and people development. Working closely with all areas of the business to support business needs and growth, whilst building and maintaining relationships with internal and external stakeholders. Reporting into the Learning and development Management, you will be expected to identify opportunities with all internal and external movers and intakes and feedback constructively from agent level through to senior management levels where required.

As the face of the business it’s important that you are not only responsible, professional and with a positive attitude are able to set an example to the rest of the business but are approachable to all levels and can overcome obstacles when faced with a challenge in a constructive way.

2 years in an L&D/Training role. Matric/Training qualification desirable.
- Completing daily training admin in a timely manner & compliant manner
- Identifying learning opportunities for BAU teams
- Continuous improvement of learning interventions
- Creation and curation of learning content
- Facilitate Face-2-face and digital learning interventions and workshops across the business.
- Build and maintain relationships with relevant internal and external stakeholders.
- Coaching & Mentoring
- Daily and weekly professional client interaction
- Operational support

Competencies:

- Trustworthy and operates with integrity.
- Attention to detail.
- Effective Communication
- Good time management
- Working pattern flexibility
- Observant
- Approachable and friendly
- Honest and transparent
- Conflict management
- Effective coaching and mentoring
- Ongoing personal development
- Patience and understanding
- People Management
- Flexibility - ability to travel oversee unsupervised. (passport essential)
- Continuous development of Bespoke’s employee’s
- EOD daily reporting to stakeholders (Head of L&D, Ops, Recruitment)

**Job Types**: Full-time, Permanent

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