B2b Sales Administrator

7 days ago

Cape Town, South Africa Expat Explore Travel Ltd Full time

**General Job Description**:
We are looking for a B2B sales administrator to join our Sales team in our Cape Town office in Century City. The primary duty of the B2B sales administrator is to be a great team player, detail-oriented and focused on providing stellar service to travel agents and potential partners by ensuring that they are equipped to offer our tours effectively and confidently to their clients.

**Key Duties & Responsibilities**:

- Ensuring accurate and up-to-date information is captured in our booking system.
- Filing and data capturing.
- Following up on payments, dealing with refunds and other financial-related queries.
- Provide information to the Agents and place appropriate notes in the online system indicating exactly what action was taken or needs to be taken.
- Working together with the B2B Key Account Manager to keep updated all our partners and agents with the latest product developments, launches and news related to our company.

**Essential Skills & Requirements**
- Proven track record in B2B sales, preferably in the travel industry.
- Familiarity with CRM systems and sales reporting.
- Knowledge of the travel industry, including destinations, accommodations, and transportation.
- Ability to work independently and collaboratively.
- An analytical, passionate and collaborative attitude is a must.
- Strong interpersonal skills.
- Ability to ask for help and training when needed.
- Customer focused.
- Desire to build a career in the travel industry.
- Flexible and reliable.
- Able to work independently and be able to self-motivate (Self-sufficient & self-motivated)

**Qualifications & Experience**
- National Senior Certificate or equivalent Bachelor’s degree (preferred but not essential)
- Experience within the travel industry
- Exposure and experience within the B2B sector
- Junior to Mid-level sales admin experience

**Personality Traits**
- Empathy - Empathise with customers to truly understand their needs
- Excellent communication skills - verbal and written.
- Determination
- Self-discipline - Continue towards meeting your objectives without being prompted to do so.

**Salary**: R10,000.00 - R13,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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