Facilities Assistant

**About Us**:
Tsebo Facilities Solution is looking for a Facilities Assistant who will be responsible to ensure quality standards and processes are adhered to on an ongoing basis in a manner that achieves the objectives of EY by assisting with Office and Rooms set up /break down ,collection and delivery of EY staff to and from various zoned destinations, as dictated by the client in accordance with the master service agreement.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Operational Delivery**:

- Ensure that all trip sheets are approved by an EY partner and verification has been done on who is being transported in the shuttles / company vehicle.
- Ensure that costs per zone are approved by the relevant engagement code
- Deliver to and collect EY Partners and Exco members from businesses
- Confirm deliveries and collections by way of a log book
- Maintain vehicle in good order, including weekly check-up and fix of minor problems before they become irreparable.
- Maintain the cleanliness of the vehicle at all times
- Plan which route to take to deliver goods and people in the most efficient way
- Be a cautious and courteous driver of the EY branded vehicle
- Be mindful of the EY corporate image given to other road users
- Ensure that you are:

- Punctual
- Reliable
- Honest
- Have excellent area knowledge
- Assist with mailroom Duties and courier work as required
- Report client feedback to the TFS Call Centre and revert to clients and visitors with the resolution
- Escalate complaints to your Manager when necessary
- Assist with meeting room set ups & catering requirement, as required by your manager
- Assist with daily inspection to ensure that all chairs are in place, meeting rooms are clean, and cables are tidy
- Assist with testing of AV and VC equipment where needed
- Assist with ensuring water bottles are refreshed regularly throughout the day and that clean glasses are available at all times
- Assist with ensuring that all white boards are cleaned, white board markers are working well and that an eraser is available
- Assist with signing Condeco panels in and out as and when required
- Assist with ensuring that rooms are cleared and tidied after each meeting
- Assist with ensuring that tables are cleared, and chairs are aligned after each meeting
- Report cleaning issues to the cleaning team on duty in your area
- Report and hand in any lost property found in meeting rooms to security

**Customer Focus**:

- Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
- Interact with client to provide and process information in response to inquiries, concerns and requests about products and services
- Conduct client satisfaction surveys to ensure clients are satisfied with the products and services
- Keep up to date with business developments and strategic objectives within the environment
- Provide advice on general changes and compliance within the workplace management framework when required
- Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
- Attend to and resolve all customer queries timeously or escalate when necessary
- Follow up and follow through on all escalated queries timeously
- Manage conflict

**Reporting**:

- Prepare all daily /weekly/monthly reporting within set timeframes for submission to relevant parties.

**Code of Conduct**:

- Undertake such other responsibilities as directed by Management that will drive sustainability
- Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
- Take responsibility for one’s own performance
- Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities
- Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
- Ensure TFS ethical values are adhered to

**Skills and Competencies**:

- Must have the ability to communicate with all levels of management.
- Must be able to work under pressure.
- Well Presented
- Facilities experience preferred
- Must be able to plan, organise and control own work effort.
- Must be flexible and energetic.
- Excellent driv