Operations Supervisor

7 days ago

Cape Town, South Africa ITC Hospitality Group Full time

***: Operations supervisors oversee all the activities within a specific department or area of an organization. They monitor the efficacy of the department, improve operating processes, and report to upper management. **Operations Supervisor Roles & Responsibilities **(including but not limited to)**: - Chair daily Operations Meeting. - Hold weekly briefings and meetings with all departments. - Oversee damage control (SOP) is being followed and finalized. - Oversee linen control (SOP) is being followed and finalized. - Oversee Apartment checks by all departments (SOP) is being followed and finalized. - Oversee day-to-day operational functions for various department, including Guest Relations, Housekeeping, Maintenance. - Daily audits. - Ensure compliance with ITC Hospitality Group’s controls, policies, procedures, and service standards. - Be accountable for responsibilities of departments and take ownership of all guest complaints. - Provide effective leadership to all staff members. - Manage HR. - Manage guest/homeowners’ satisfaction, based on a set of KPI’s to be developed and agreed. - Ensure all decisions are made in the best interest of ITC Hospitality and management. - Deliver on short - and long-term strategic goals for the business. - Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services. - Act as a decision maker in hiring, training, and termination of staff members. - Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements. - Manage and develop the TEAM ITC to ensure career progression and development. - Ensure ITC Hospitality mission statement is always adhered to. - Attend weekly meetings with sales and marketing director. - Provide regular feedback to the Executive Management on overall performance of the various departments, in a format and time frame to agreed. **NB: Other duties/responsibilities may be added to fit the growing needs of the Company.** - Must have prior hospitality experienced (two years minimum) - A committed employee willing to "go the extra mile" when required - Self-motivator with the drive and ability to think and work independently - Focused and goal oriented - Excellent written and verbal communication skills - A confident and determined approach Work days/hours: Monday - Friday 8:30am - 5:30pm Salary will be based on experience, skills and qualifications. Applicants required to submit a current C.V. and face photo. **Job Types**: Full-time, Permanent **Salary**: R10,000.00 - R14,000.00 per month License/Certification: - Drivers License (required)

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