Telesales Manager

Telesales Manager Job DescriptionPosition Overview

Key ResponsibilitiesTeam Leadership & Management
- Recruit, train, and manage a team of telesales representatives
- Set clear performance expectations and conduct regular performance reviews
- Provide ongoing coaching, mentoring, and professional development opportunities
- Create and maintain a positive, motivating team environment
- Schedule and conduct regular team meetings and training sessions

Sales Strategy & Operations
- Develop and implement comprehensive telesales strategies to achieve revenue targets
- Analyze sales data and market trends to identify opportunities for growth
- Create and refine sales scripts, processes, and best practices
- Establish and monitor key performance indicators (KPIs) for the team
- Collaborate with marketing teams to optimize lead generation and conversion

Performance Management
- Set individual and team sales targets and monitor progress against goals
- Analyze call metrics, conversion rates, and sales performance data
- Implement corrective actions when performance standards are not met
- Recognize and reward high-performing team members
- Prepare detailed sales reports for senior management

Customer Relationship Management
- Ensure high standards of customer service and satisfaction
- Handle escalated customer inquiries and complaints
- Oversee the maintenance of accurate customer databases and CRM systems
- Develop strategies to improve customer retention and repeat business

Administrative Duties
- Manage departmental budget and resources effectively
- Ensure compliance with relevant regulations and company policies
- Coordinate with other departments including customer service, logistics, and finance
- Stay updated on product knowledge and industry developments

Required QualificationsEducation & Experience
- Bachelor's degree in Business, Marketing, Communications, or related field preferred
- Minimum 3-5 years of telesales experience with at least 2 years in a management role
- Proven track record of achieving and exceeding sales targets
- Experience with CRM software and sales analytics tools

Skills & Competencies
- Excellent verbal and written communication skills
- Strong leadership and team management abilities
- Exceptional interpersonal and relationship-building skills
- Analytical mindset with ability to interpret sales data and metrics
- Proficiency in Microsoft Office Suite and sales software platforms
- Strong organizational and time management skills
- Problem-solving and decision-making capabilities
- Resilience and ability to work under pressure

Personal Attributes
- Results-oriented with a competitive drive
- High energy and enthusiasm for sales
- Adaptability to changing market conditions and business needs
- Integrity and professionalism in all interactions
- Ability to motivate and inspire team members

What We Offer
- Competitive base salary plus performance-based bonuses
- Comprehensive benefits package including health, dental, and retirement plans
- Professional development and training opportunities
- Career advancement potential within a growing organization
- Collaborative and supportive work environment

Reporting Structure

This position reports directly to the owner and manages a team of 4 to 8 representatives.

Pay: R12 000,00 - R18 000,00 per month

Ability to commute/relocate:

- Pretoria, Gauteng 0081: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelors (required)

**Experience**:

- telesales: 3 years (required)

Work Location: In person