Human Resources Business Partner

We are a young, dynamic, hyper growth company looking for smart, creative, hard
- working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**This position reports to the Head of Human Resources**

**Your roles and responsibilities will be**:

- **Strategic Partnering with the Group Customer Service & Experience Executive and Leadership Team, by**
- translating business strategy into HR priorities for Customer Service
- increasing employee commitment, capability and wellbeing
- being a change agent, managing transformation and change to create a competitive and sustainable business
- managing and driving operational excellence through the Customer Service HR team
- leveraging and co-ordinating services from the rest of the HR Centers of Excellence to deliver fit-for-purpose people solutions for Customer Service
- informing and influencing management decisions through data tracking, analytics, benchmarking and insightful reporting
- managing and mitigating all people risks and ensuring compliance to company policies and relevant regulations
- driving diversity, equity and fostering a culture of Inclusion in Customer Service and the rest of the Takealot Group;
- Influencing and giving input into the Takealot Group People Strategy and HR practices
- Advise and coach line managers on sound effective people practices
- Accountable for Talent Acquisition aligned to Hirealot Talent Recruitment Principles and Lead for seasonal peak recruitment ensuring appointment of talented individuals capable of delivering exceptional customer service. This includes pipeline building, ensuring role planning standups, guiding the Hiring Managers, festive recruitment initiatives and processes.
- Accountable for all Employee Relations within the division including representation at CCMA, ensuring alignment to the Takealot Code of Conduct and Disciplinary Code and upskilling & supporting divisional leadership responsible for disciplinary and incapacity management.
- Accountable for monthly payroll input processing, and reporting including input submission, overtime, scheduled hours, new starters and terminations.
- Contribute to divisional budgeting and capacity planning process in consultation with the Executive, Workforce Planning and Operations Managers
- Influencing and giving input into the Takealot Group People Strategy and HR practices
- Actively contributing and driving relevant group wide HR projects, into Customer Service

**Attributes required**:

- Experience translating people strategy into action and driving execution, preferably within the Retail/e-commerce/On-line Platforms/Customer Service Centre
- Ability to influence and interpret the needs of stakeholders, with a strong customer service orientation and people management skills
- Critical and logical analysis: Creative thinker with ideas that will drive efficiency and improve business processes.
- Ability to Distill the trends and messages from data in a clear, concise and articulate manner
- Experience in performance consulting and change management in a rapidly changing environment
- Strong customer service orientation with excellent interpersonal skills
- Excellent oral - including presentation and facilitation - and written communication skills
- Demonstrated problem solving and decision-making skills
- Good working and theoretical knowledge of current legislation and HR policies
- Ability to work under pressure and drive multiple priorities
- High level of attention to detail and analytical thinking
- Proactive and takes initiative
- Excellent skills in MS Office, specifically Excel and Powerpoint and exposure to HR information systems
- Ability to work independently and as part of a matrix team environment
- Up to date with current technology, trends and best practices in HR practices and tools

**Qualifications and Experience**:

- At least five years HR experience within a generalist capacity as Business Partner to a Senior management team, in a high tech environment preferably in Customer Service, Retail, e-tail /e-commerce/ Information Technology environment
- A minimum of a degree in HR Management or Industrial Psychology or related field
- Sound knowledge of labour laws and policies that govern the defined duties
- Proven ability to lead a team
- Proven project management skills
- Proven experience in Industrial Relations including the CCMA
- Proven experience in Recruitment, Learning and Development and Employee Wellness

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love wha