Process Analyst

**Main Purpose**

The Efficiency & Enablement team is r
- Create process documentation/workflows, Standard Operating Procedures (SOP)
- Gather & process data through interviewing of stakeholders and observations
- Collect and document business requirements for process improvement & automation efforts
- Facilitate process/workflow sessions in order to collaborate on process improvements, automation capabilities
- Review information and trends to ensure that the output of processes are achieved and that they are meeting agreed-upon service levels
- Conduct assessments against the process activities to highlight areas of improvement or concerns
- Identify issues and risks
- Communicate inconsistencies and areas for improvement to management
- Participate in the problem resolution
- Manage & deliver continuous improvement projects
- Managing process change (Change management)
- Monitor & measure process performance including adherence & efficiencyesponsible for managing & delivering initiatives designed to improve the lives of our teams and customers. We do this through business process management, automation, continuous improvement projects and systems enhancements.

The main area of responsibility is ensuring that all business processes are documented & are fit for purpose - meaning that they are applicable, efficient, cost effective and customer centric.

**Key Responsibilities**:

- Collaborate with stakeholder to Analyse & Design new and enhanced business processes:

- Facilitate requirements workshop, maintain group focus and leads discussion toward stated goals
- Establish and clarify user requirements, and ensure that requirements are accurately specified for projects and change requests
- Prepare requirements documentation (BRS) and ensure that they are signed-off by the relevant stakeholders
- Ensure functional specifications are developed to support the business requirements (either developed by this person, or co-ordinate and signoff of these specifications if developed by a vendor)
- Integration with development teams to ensure effective delivery of user requirements:

- Review and approve system design specifications
- Ensure that the development team delivers the solutions according to specification
- Ensure effective testing:
**o Ensure test team understands the full business requirement before handing over to the test team**

**o Assist the test team when communicating with external partners and vendors**

**o Ensure correct resolution for the defects raised (from opening the defect to closing it)**
- Ensure that the critical business scenarios are tested to meet the specifications
- Once the project is completed, ensure that the centralised process flows are kept up-to-date and are continuously improved where necessary
- Ensure effective facilitation of business meetings, ensuring clear decisions are taken and decisions and actions are clearly and accurately minuted
- Provide end-to-end project co-ordination for mini-projects (effective co-ordination of resources and activities to meet agreed timelines for the project);
- Provide effective leadership:

- Build effective and confident relationships with stakeholders (business, ICT and vendors)
- Continually seek opportunities to increase customer satisfaction and identify opportunities for business improvement
- Provide clear and timeous feedback, and effectively manage business expectations

**Key Competencies**:

- Business acumen
- Excellent verbal and written communication skills
- Advanced facilitation and presentations skills
- Effective relationship management and collaboration skills
- Analytical with the ability to make good insightful decisions
- Ability to influence appropriately
- Attention to detail
- Deadline driven

**Qualifications and Experience**:

- Relevant tertiary qualification
- Relevant certification in Business Analysis
- Minimum of 7 years Business Analysis experience
- Software Development Life Cycle experience, including testing methodologies
- Experience within an Agile environment
- Experience in the Financial Services or Retail industry
- Advantageous: Product knowledge of retail store cards, credit cards, loans, etc.
- Advantageous: Knowledge of Credit systems (Vision Plus, New business acquisition systems, etc.)

**Knowledge, Skills and Experience needed**
- Bachelor's degree in business, economics, accounting, or similar (preferred)
- 5+ years' experience as a process analyst or in a similar role
- Experience using established continuous improvement methodology (e.g. LEAN, Six Sigma) essential
- Advanced understanding of business functions, workflows, and processes.
- Soft skills include:

- Excellent organizational and time management skills
- Outstanding communication and presentation skills
- Critical thinker
- Creative problem solver
- Great analytical skills
- Data-driven approach
- Attention to detail
- Self-starter
- Highly adaptable approach

**Job Types**: Full-time, Contract

**Salary**: R30,000.00 -