Junior Systems Process Analyst

2 weeks ago

Cape Town, South Africa ICG Medical Full time

**About us**

**About the role**

If you are a goal-oriented, innovative thinker with skills relating to attention detail, process management and record keeping this is the role for you.

We are looking for a **Junior Systems Process Analyst** to join our team and be involved in developing high-tech solutions to improve our technical processes and efficiencies and fuel your advanced career skill set.

**Duties and Responsibilities**
- Assist in creating process documentation/workflows, knowledge articles and self-service guidance for technical services.
- Assist in collecting and documenting of business requirements for project and process improvement/automation efforts.
- Assist in facilitating process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
- Review information and trends to ensure that the output of processes is achieving the desired results and that services are meeting agreed-upon service levels.
- Identify issues and risks.
- Bring inconsistencies and problems to the attention of management.
- Participate in the problem resolution.
- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.
- Prepare incident details for post-mortem incident reviews.
- Extract reports and provide a high-level analysis of data for review.

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

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