Junior Sla ooh

**Junior SLA_OOH (Out of Hours)**:
**Location**: Cape Town | **Job-ID**: 204057 | **Contract type**: Permanent | **Business Unit**: BP&O

**Description**:
**Requirements**:
**_Day to Day Duties_**
- Testing of authorised security and critical patch updates to various operating systems.
- Production of standard reports in line with customer requirements.
- Production of Audit information for customer estates.
- Provide service to given SLA’s.
- Monitor and assess vulnerabilities using agreed toolset and report/make recommendations to client base using agreed processes.
- Undertake knowledge transfer to customer or third-party personnel in the provision of Patch Management.
- Provide contingency for other team members.
- Ensure a virtual teaming environment is maintained.
- Manage escalations in a timely manner.
- Keep up to date with current and future technologies, products and strategies.

**Development**:

- Attend appropriate technical and personal development training courses.
- Self-develop technical knowledge within applicable Technology toolsets.
- Maintain professional appearance, behaviours and manners at all times. Ensure adherence to Computacenter’s Company Policies.
- Proactively look to improve any tools or processes related to aid / improve the Patch Management service.

**Essential Knowledge/ Skills**:

- Certification in a patching or software deployment toolset (e.g. SCCM).
- Experienced in the use of Microsoft deployment tools: WSUS and SCCM (MECM).
- Knowledge of other patch management deployment tools.
- Experience in process creation and improvement.
- Experience supporting Microsoft server operating systems.
- Thorough understanding of change processes and risk management.
- Thorough understanding of what security patching entails.
- Knowledge of System Management tools.
- A flexible approach to working hours will be required to facilitate the patching process as working unsociable hours may be required.
- Good written and verbal communication skills.
- High level of personal responsibility.
- Work to the processes and procedures within a continual service improvement framework.
- To ensure customer satisfaction by delivering services to SLA in a professional & efficient manner.
- Excellent customer and vendor relationships. Positive and enthusiastic attitude to all aspects of daily work.
- Positive work ethic, including the willingness to work extended hours where appropriate.
- Time management skills, including punctuality, flexibility, i.e. undertake work outside of one’s remit.
- Willingness to assist others.
- Work to an agreed Personal Development Plan (PDP) for personal, professional & technical development.
- Ensure the customer has total confidence in Computacenter at all times.
- Minimum three years IT support experience.

**Desirable Knowledge/Skills**:

- SQL database querying and reporting.
- Current working experience in Microsoft server support.
- Current working experience in deployment toolsets.
- Deployment toolset support experience.
- Application packaging/deployment experience.
- Build management/deployment experience.
- Problem or Change Management experience.

**Essential Qualifications**:

- Microsoft System Center Configuration Manager (MECM)

**Desirable Qualifications**:

- Microsoft server certified.
- SQL Querying/Reporting.
- ITIL Foundation

**About us**

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.