Junior Coordinator

**Junior Coordinator**:
**Location**: Cape Town | **Job-ID**: 201904 | **Contract type**: Permanent | **Business Unit**: FLS

**Description**:
Roles at this level works under supervision and prioritise own workload and ensure tasks are completed within agreed timescales.

**Accountabilities**:

- Gather information through relevant business systems/tools to ensure that relevant data is recorded for reporting purposes.
- Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
- Scheduling services / making appointments with customers to meet SLA’s
- Prioritises own workload to ensure that deadlines and customer requirements are met.
- Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.

**Requirements**:
**_Day to Day Duties:_**
- Ensure Department meets SLA performance targets
- Maintain & improve Customer satisfaction levels
- Understand and adhere to policies and procedures
- Demonstrates relevant Winning Together behaviors
- Maintains cost control requirements

**Knowledge, Skills & Experience**:

- Experience of relevant business systems e.g. SAP
- Good working Knowledge of Microsoft Applications
- Plans & organizes own workload
- Proven experience of high standards of customer service
- Good administrative experience, attention to detail, ensures accuracy of data, provides data for reporting and processing of information
- Excellent Interpersonal, literacy and numeracy skills and ability to build relationships at all levels

**Partner Co-ordination Specific responsibilities**:

- Managing tickets from start to finish
- Gather information through relevant business and customer systems/tools to ensure that relevant data is recorded for reporting purposes
- Provide good customer service to ensure that requests for information are provided to avoid customer escalations
- Prioritises own workload to ensure that deadlines and customer requirements are met
- Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation
- Ensure the workload is distributed and completed in line with any OLA’s & SLA’s
- Ensure that any agreed appointments are followed in order and executed within given timeframes
- Any failures or cancellations must be rebooked efficiently with mínimal delay and impact
- Liaise with both the end user & third parties as appropriate to ensure they are kept informed of call status
- Ensure parts are ordered in a timely fashion

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
winningtogether #peoplematter