Junior Sla za

**Junior SLA_ZA**:
**Location**: Cape Town | **Job-ID**: 199886 | **Contract type**: Permanent | **Business Unit**: Digital Operations

**Junior Second Line Analyst**

Duties/Responsibilities

Technical:
Microsoft certified with future accreditations being planned for and must be committed to writing exams for any course paid for by Computacenter SA.

Experience with remote control technology (TeamViewer, VNC, SCCM, Remote Desktop, Remote Assistance)

Experience in Supporting Desktop Operating Systems (Win 8.1, Win 10, Win 11)

Experience in Active Directory, Group Policy, DNS, DHCP, DFS a clear advantage.

Experience in Anti-Virus (SEP, SCEP) and other client security products a clear advantage.

Be able to be cross trained within the team.

Must actively participate in the PASS12T strategy - shift left initiatives

Non-Technical:
Good communication skills, fluent in English Speak and Write.

Shows ability to work independently as well as in a team

Committed to customer satisfaction and ownership of issues.

Committed to share Knowledge, Information and work experiences.

Experience in dealing with all types of users.

Must be able to participate on conference calls.

Must show strong motivation to further career by going the extra mile for the team

Willing to work remotely without any physical access to the infrastructure.

Must have documenting skills and experience.

Be willing to engage in some non-technical, admin activities

Pro-active, go-getter, driven individual

To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required.

Able to work OOH if or when required

Required to work SA Public Holidays (as per customer requirements).

Desirable Knowledge/Skills:
Previous 2nd line Desktop Support will be an advantage.

Essential Qualifications:
Grade 12

ITIL Foundation V3

CompTIA A+, N+, Server+

MCDST

Desirable Qualifications

Certifications in any one of these: VMWARE, SCCM, Symantec Endpoint Protection, PowerShell, Win10, O365; MCSE, MCITP, MCSA, Azure

Description

To Perform Remote Desktop Support across multiple customers and technologies

**Requirements**:
Main Duties/Responsibilities

Technical:
Microsoft certified with future accreditations being planned for and must be committed to writing exams for any course paid for by Computacenter SA.

Experience with remote control technology (TeamViewer, VNC, SCCM, Remote Desktop, Remote Assistance)

Experience in Supporting Desktop Operating Systems (Win 8.1, Win 10, Win 11)

Experience in Active Directory, Group Policy, DNS, DHCP, DFS a clear advantage.

Experience in Anti-Virus (SEP, SCEP) and other client security products a clear advantage.

Be able to be cross trained within the team.

Must actively participate in the PASS12T strategy - shift left initiatives

Non-Technical:
Good communication skills, fluent in English Speak and Write.

Shows ability to work independently as well as in a team

Committed to customer satisfaction and ownership of issues.

Committed to share Knowledge, Information and work experiences.

Experience in dealing with all types of users.

Must be able to participate on conference calls.

Must show strong motivation to further career by going the extra mile for the team

Willing to work remotely without any physical access to the infrastructure.

Must have documenting skills and experience.

Be willing to engage in some non-technical, admin activities

Pro-active, go-getter, driven individual

To be flexible in approach to times worked, occasionally to work over the standard shift to swap or cover for team member, to be prepared to come in earlier than normal to assist within the team if required.

Able to work OOH if or when required

Required to work SA Public Holidays (as per customer requirements).

Desirable Knowledge/Skills:
Previous 2nd line Desktop Support will be an advantage.

Essential Qualifications:
Grade 12

ITIL Foundation V3

CompTIA A+, N+, Server+

MCDST

Desirable Qualifications

Certifications in any one of these: VMWARE, SCCM, Symantec Endpoint Protection, PowerShell, Win10, O365; MCSE, MCITP, MCSA, Azure

**Current information for our applicants**

**About us**

Computacenter is a leading independent provider of IT infrastructure services, with about 18,000 employees worldwide and a global revenue of £6.7 billion (2021). We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We suppo