Execution Co-ordinator

1 week ago

Stellenbosch, South Africa COFCO International North America Full time

**Operations**: Trade Execution Co-Ordinator (Customer Service Expeditor)

Role description

This team focusses on the customer relationship and is the primary contact for the customer & internal parties.

Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers.

The primary focus of this role is on activities related to contract execution, planning and customer service.

Objectives

**Excellence in Execution**: Customer facing

Enter and complete all entries of commodity movements data in the system
Reconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinator
Measure margins on physical delivery
Ensure settlement of all contracts once completed and in accordance with contract payment terms
Inform customers about order status, invoices, contract balances and other information needed to complete the sale
Planning for customer contract delivery in collaboration with the logistics team
Identify efficiency & cost saving opportunities in the supply chain
Resolve all customer queries as quickly and efficiently as possible
Collaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers
Other duties as assigned
Handle basic issues and problems, while escalating more complex issues to appropriate staff
Maintain a good relationship with customers
Maintain good relationships and open communications with all related internal parties

**Requirements**:
Bachelor’s degree in a related field or
3-5 years’ experience in a similar role
Exposure to the Food/Feed/Agri commodity sector will be an advantage
Good knowledge of Microsoft Office tools
Excellent Microsoft Excel proficiency
Good communication skills
Fluent in English and in Afrikaans languages
Solution oriented and pro-active problem solving
Dedicated and diligent
Ability to work as part of a team but also reach individual goals
Adaptable to change & the ability to work under pressure
Comfortable working after hours

Specific overview of role and responsibilities

This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system.
Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.
Daily and consistent liaisons with logistics team. Narrow line between Execution and Logistics - your demand is what they must supply.
Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desks.
Consistent communication with the customer, occurs after hours, on weekends - with transporters and shipping ports.
Fast paced, high pressure work environment.
**Daily movements (avg)**: Depends on clients; approximately 25,000-30,000 tons per month per coordinator.
**Seasonal harvest (avg)**: Depends on clients; approximately 40,000+ tons per month per coordinator.
**Ad hoc Vessel Exports and Imports**: 10+ vessels per annum, 3rd party loads, port loads.

General

Hours 07h00 - 17h00 with overtime as required
Direct report to Operations Manager
Market related base salary with benefits
Discretionary annual performance bonus and increase
Season (harvest) runs from March to September
Financial Year end is December

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