Payments Solutions Specialist

**We Want You**:
**You Bring**:

- Relevant Degree/Diploma in Business, Finance or a relevant business/industry-related experience (3-5 years at minimum) as an equivalent.
- Strong knowledge of PASA, SARB, PIB, and FIC regulations, PCI DSS (advantageous).
- Experience in B2B SaaS, APIs, or payments companies, with a minimum of 2+ years in the Fintech industry focusing on payment service integrations, payments compliance, or e-commerce (advantageous).
- Experience in early-stage development or improvements to technical products (advantageous).
- Knowledge of VISA, Mastercard, ACH, and relevant payment methods.
- Strong understanding of payment processing technologies, gateways, and fraud prevention.
- Serve as 2LoD day-to-day contact for all operational payments risk issues in coordination with other 2LoD risk oversight functions.
- Knowledge of payment compliance standards and data security best practices.
- Excellent analytical and problem-solving skills.
- Proficiency in data analysis tools and payment-related software.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a cross-functional team environment.
- Attention to detail and a commitment to delivering a superior payment experience.
- Ability to multi-task in a deadline-driven environment and show initiative.
- Strong organisational and resourceful capabilities. High levels of attention to detail and resilience.
- **What You’ll Do**:
**Payment Strategy**:
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- Develop and implement a comprehensive payment strategy aligned with the business goals.
- Remain up-to-date on relevant industry, consumer protection, and banking and advertising regulations to ensure an ongoing ability to provide sound compliance advice.
- Collaborate with Business Analysts, Product Owners, Software Managers and Stakeholders on all aspects of our payment products to achieve a constantly evolving bespoke payments service.
- Define and re-engineer processes to integrate new/existing products and services to achieve business/client objectives.
- Analyse and report on industry trends to stay competitive and keep the brand on the cusp of early adoption of new emerging payment technologies.
- Oversee all aspects of payment processing, including credit card transactions, digital wallets, ACH transfers, and other payment methods.
- Support project efforts by means of stakeholder engagement, documentation requirements, feedback loops, training and support and post-implementation review and improvement in the creation of software to gain and maintain alignment of delivery success.
- Monitor payment gateways, merchant accounts, and payment service providers to ensure reliability and security.
- Work with UX/UI teams to improve the payment checkout process for customers, reducing friction and abandoned carts.
- Analyse customer feedback and data to identify and resolve payment-related issues promptly.
- Promptly identify and resolve payment processing issues in line with client/merchant SLA’s, ensuring acknowledgement and resolution is given within agreed timeframes.

**Risk Mitigation**:

- Implement fraud prevention measures and continuously assess and improve them to protect against fraudulent activities.
- Collaborate with risk management teams to detect and mitigate payment-related risks.
- Implement appropriate risk controls in collaboration with Fraud/Risk management teams, to effectively measure the impact of the risk and prepare the best-fit response for the business.

**Reporting and Analytics**:

- Generate and analyse payment-related data and reports to identify trends, anomalies, and opportunities for improvement.
- Provide project status reporting and other formal/informal communications regarding initiatives, issues, and achievements for a variety of audiences including internal and external business partners, and senior management.
- Design, compile and report on analytics across industry-performing technologies with explicit focus representing Product/Feature performance.

**Technology Proficiency**:
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- Banking is increasingly reliant on technology. The specialist should understand banking softwares, data analytics, and digital banking solutions, particularly in the context of chargeback and dispute resolution systems. Demonstrate expertise in Visa, Mastercard, EFT and Mobile Wallet based payment systems (both pay-ins and disbursements), rules, and procedures.
- **Living our Spirit**:
As a Fintech Solutions Specialists within our innovative company, embodying our core values is key to driving our collective success:

- Maintain accountability by ensuring that your role as a payment’s consultant is carried out in an ethical and compliant manner.
- Lead the way for developing and implementing comprehensive payment strategies aligned with our business objectives.
- Continuously staying abreast of evolving industry regulations and emerging technologies, this ensures we provide cutting-edge solutions which are compliant with the hi