Service Desk Engineer – Level 2

4 weeks ago

Cape Town, South Africa Mirus It Solutions Full time

Job Title: Service Desk Engineer – Level 2 Location: Cape Town, South Africa Salary: 25, , ZAR – Monthly Job Type: Full Time Job Description To provide technical software, hardware and network problem resolution to clients. Key Responsibilities Ensuring our client's systems and network infrastructure is smooth running, ensuring they get maximum benefits from them. Log all customer issues, queries, and requests into the ticket management system. Provide Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of the first-time fix. Action hardware configurations and software installations. Manage and work to internal and customer SLA's, escalating any concerns. Create and maintain customer-specific infrastructure documentation. End to end ownership of problem resolution. Manage client expectations through clear communications. Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge. Undertake all other reasonable requests. Qualifications Proven experience as a service desk engineer supporting SME's. Experience of working in a customer-facing role. Familiar with working to Service Level Agreement (SLA). Working as part of a broader service delivery function. Supporting multi-site clients. Microsoft Windows Server. Microsoft Office. Microsoft Exchange Online. Azure Active Directory. Able to communicate verbally and in writing to both technical and non-technical audiences. Creative, analytical problem solver with the ability to apply original and innovative thinking. A methodical approach suitable for resolution of client requirements. Able to manage changing workload and priorities. Able to work both within a team and use own initiative. Equal Opportunity We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law. #J-18808-Ljbffr

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