Freight Forwarder, Ocean Import

2 weeks ago

Port Elizabeth, South Africa DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

**DSV - Global transport and logistics**

Location: Port Elizabeth
Job Posting Title: Freight Forwarder, Ocean Import
Time Type: Fulltime

**Computer Literacy**
- Microsoft Suite
- CargoWise1

**Job-Related Requirements**

Minimum of 2 years’ experience in a Freight Forwarding environment

**Electives**
- Client liaison
- Excellent written and verbal communication skills required.
- Ability to communicate internally and externally
- Good numeracy skills required
- Sound working knowledge of financial metrics and reports
- Basic mathematical knowledge.

**Key Relationships**
- Immediate client base.
- All external 3rd party service providers
- All internal service providers

**Main Purpose of the Role**
- Owning the entire process around managing and coordinating the client’s Ocean Imports shipments against Estimated Ready Date and Required on Site Dates through:

- Effective communication with clients (internal and external) and service providers.
- On time collection and delivery of cargo
- Delivery of cargo with a clean invoice

**Duties & Responsibilities**
- Ensure company performance objectives are achieved
- Coordinates the collection and shipping of cargo with DSV origin offices in conjunction with the client’s Purchase Order and the estimated ready date.
- Coordinate the shipping to ensure the client’s required on Site date is met.
- Report any delays during the collection time frame and escalate the matters to management.
- Follow operational systems and procedures as set out.
- Responsible for accurately preparing all documents for the timely delivery of cargo to the client.
- Develop and maintain working relationships, networks and partnerships that help achieve business goals
- Control expenses by actively monitoring waste within your control
- Ensure the best control of costs and transit at all times on all routes
- Accountable for timely resolution of all outstanding queries pertaining to accounts under your control
- Accountable for on-time billing to clients
- Effective daily morning meetings during which any problems must be escalated
- Monitoring the shipment throughout its lifecycle to be able to provide constant updates to the consignee.
- Proactive liaison with Shipping Lines, Port Authorities, Transporters, Container Depots and/or any third party relating to a particular shipment.
- Proactive communication with transporters relating to any customs stops or delays on a delivery in order to avoid futile trips.

**OTHER DUTIES**
- Effective daily morning meetings, i.e. Escalation of any pending matter to management.
- Preparing estimates when required
- Arranging COD payments
- Attend to client queries
- Attend to all shipment-related queries
- Covering of fellow employee’s desk during absence as a result of sick leave or annual leave
- Daily feedback on your (all relevant Reports) Dashboard, BOE / Unbilled, Job Profit, WIP, Webcost queries and Milestone Reports.
- Tracking and updating of shipment status on CW1 under “ZA Comments”
- Covering of the employee’s desk within the Ocean Export department as and when the need arises.

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