Customer Service

4 days ago

Randburg, South Africa Signa Group Full time

**MAIN JOB PURPOSE**

**DUTIES**
- Answer the switchboard and respond to electronic correspondence professionally.
- Handle enquiries and complaints and direct them to the right person in the right Signa entity.
- Take messages and/or transfer calls professionally.
- Engage with customers in a remarkable customer service manner/client-centric manner.
- Give professional responses to any general enquiries and be able to identify the right person to refer matter to despite the uniqueness of enquiry/query.
- Collate client/ staff, and vendor information and capture the information on the company database.
- Capture the newsletter subscriptions on the marketing database.
- Organise and distribute marketing collateral, stationery, and prints as required.
- Research current industry news regularly as required.
- Compiling and creating feedback reports.
- Be informed about the company's latest specials, offerings, and services.
- Assist, plan, and coordinate with general marketing projects as operationally required.
- Identify key opportunities internally and externally.
- Support the company’s Social Committee with event ideas, arrangements, and roll-out.

**QUALIFICATIONS & EXPERIENCE**
- A higher qualification in communications or marketing requirement.
- Computer Literate on MS Office.
- Must be proficient in business English and understand other languages.
- Certificate in telephone etiquette will be advantageous.
- 1-2 years’ experience in a similar role.
- Experience in liaison with customers.
- Experience in Google Search and MS Office.

**POPI**

For more information please contact:

- Natasha Mpe

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