M365 Technical Advisor

**Company Description**
Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Business Advisors**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.

**About Upwork**:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.

**About the Role**:
Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.
**Job Description** What you'll do**:

- Actively engage with customers to understand their business objectives and how Microsoft 365 can support their goals.
- Educate customers on Microsoft 365 products and services, guiding them on best practices for improving productivity and collaboration.
- Assist customers in evaluating the potential benefits of a Microsoft 365 subscription, providing personalized recommendations and tailored demos.
- Advise on different subscription plans and features, helping customers choose the best option for their needs and budget.
- Guide customers through new subscriptions or enhancing existing ones, including step-by-step instructions and troubleshooting.
- Stay updated on the latest Microsoft 365 updates and enhancements, and communicate
- these effectively to customers.
- Document technical issues and solutions in a knowledge base.
- Collaborate with other technical support engineers to resolve complex technical issues.
- Ensure a high level of customer success, with a focus on moving customers from grace period to perpetual usage and increasing license utilization.

**Qualifications** Requirements**:

- Technical advisory or implementation experience in a Microsoft 365 environment.
- Strong consultative and chat communication skills, emphasizing clarity, empathy, and
professionalism.
- Preferred certifications: MVP, MCT, MCSA, MCSE (not mandatory).
- RAVE experience (a plus but not required).

**Device Requirements** _(a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):_

**Device Specifications**:

- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology

If you are selected to move forward you will need to complete the following steps with our onboarding team:

- Background check and authorization
- Identity check and location check
- Live hardware check confirming the technical specifications required for the role
- Payroll vendor documentation

**Additional Information**
- All your information will be kept confidential according to EEO guidelines.

**Why Choose Us?**
- We value diligence and teamwork
- Be a part of innovation and customer satisfaction to various large organizations