Ms Operations Specialist

2 days ago

Cape Town, South Africa Dimension Data Full time

You will be responsible to manage the data being generated by the tools and determining a meaningful approach to the assessment of this data. A thorough approach to the aggregation of the data from the various clients and the establishment of patterns and trends to be able to enhance the SD-WAN (Software-Defined Networking) service being delivered. This will require a thorough interaction with the deployment and support team to identify items that could enhance the service quality.

**Key Roles and Responsibilities:
- Develop a detailed understanding of the data being collected by the tools in use
- Develop mechanisms to aggregate data from disparate systems to identify meaningful patterns
- Work with the technical teams to match issues with identified trends
- Develop dashboard views for client’s, support teams and technical specialists
- Develop automated reports
- You will be required to understand our operating principles; make them the guidelines for how you do your job
- Own the customer experience - think and act in ways that put our customers first and make them promoters of our products and services
- Procurement of product components to service the cluster forecast
- Reviewing and tracking the financial data to ensure team stays in budget
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
- Think outside the box and find new ways and views - make big things happen by working together and being open to new ideas
- Drive efficiencies, results and growth
- Respect and promote inclusion & diversity
- Do what's right for each other, our customers, investors and our communities
- Back up your team members where required
- Don't let anyone have to fix or complete work that you are responsible for

**Knowledge, Skills and Attributes:
- Ability to work closely with clients (internal) focusing on solving client needs

Passionate about statistics and achieving results
- Good knowledge of statistical concepts
- Good problem solving and analytical skills along with strong organizational and research skills
- Ability to work under pressure
- Ability to handle a diverse range of people and interact with all levels of employees and management
- Ability to identify trends, business opportunities, etc
- Good awareness of critical business issues and priorities (able to listen)
- Self-directed, highly organized and able to independently coordinate multiple assignments

**Requirements**:
**Academic Qualifications and Certifications:
- A qualification (certificate/degree/diploma) in statistics, computer science, data science or analytics or related field

**Required Experience:
- Demonstrated technical experience using programs to extract, analyse and manipulate and validate data from a variety of disparate data sources and systems
- Demonstrable experience in a data analytics or business intelligence role working with databases, e.g. Oracle, MySQL, MS
- Basic understanding of SD-WAN preferred
- Demonstrated reporting and analytical experience using BI tools or any other tools of preference
- Solid experience in developing queries and reports based on user requirements
- Must be prepared to work flexible hours dependent on key project deliverables

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