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Travel Operations Specialist

2 weeks ago

Cape Town, South Africa Europe Express Full time

**Are you passionate about travel and crafting unforgettable experiences for customers? Europe Express is on the lookout for travel industry professionals with outstanding attention to detail and stellar organizational skills to join our vibrant Cape Town Operations team. This is your chance to turn dreams into reality—one trip at a time**

**Europe Express**provides high-quality, custom travel to Europe for North American clients. We serve both private group and individual leisure customers, working exclusively with travel advisors to book everything from air and rail to hotels and sightseeing tours.

**Join us and in return, you will be rewarded with**:

- Competitive salary + Bonus
- 21 days annual leave plus SA public holidays
- Medical Aid and Life insurance
- Pension Fund
- Travel benefits and discounts

**The Role**:
We offer hybrid working, 3 days a week in our Century City Cape Town office, the working schedule is Monday to Friday between the hours 08.00am and 7.00pm for an 8 hour day of work plus 1-hour unpaid lunch break. You will work a Saturday and Sunday: 1 weekend approx. every 4 week rotation. This position is required to participate in the emergency duty rotation, which includes being on call during local festivities and/or night shift, 2-3 times per year.

**What you will be doing**:
The Operations Specialist manages post-booking reservations, confirms services with suppliers, issues travel documents, and assists passengers with travel issues during their time in Europe. Key responsibilities include:

- Provide excellent customer service, support, and information to all internal teams and customers
- Accurately quote, confirm, and issue rail tickets and reservations using different booking systems
- Accurately process requests and confirmations for hotels, transfers, sightseeing and cars
- Make independent decisions with customers and coworkers while maintaining our customer service standards and financial profitability
- Maintain ongoing communication with supervisor or manager about procedures and problems and offer suggestions for resolutions
- Timely response to all coworkers and customers; following through with a resolution
- Quality control of customer itinerary and final documentation to clients

**What we are looking for**:

- Prior experience in a travel consultant or travel operations role - working with packages and ground components such as hotels and excursion suppliers
- Ability to work well independently and as part of a team
- Good time management and ability to multi-task
- Outstanding communication skills - courteous and professional telephone manner
- Passionate about providing excellent customer experience
- Ability to multi-task and work in a fast-paced environment to meet timelines
- Proficient in MS Office, including MS Excel, MS Word, and Outlook (Amadeus and Rail Europe ERA systems are a plus)
- Ability to communicate effectively and productively with multiple nationalities
- Ability to use creative skills to suggest new service ideas

**Our dedication to equity, diversity & inclusion**:
We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Information received will be handled with the utmost discretion.

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