IT Desktop Support

2 weeks ago


Johannesburg, South Africa IQbusiness South Africa Full time

We have an exciting opportunity for an IT Desktop Support Technician who has hands-on experience with Windows/Linux/Mac OS environments.

**Responsibilities**:

- Installation, re-installation of Microsoft, Apple and Linux operating systems, drivers, and relevant MS software (or other software).
- Administer / support Windows operating system (MS)
- Ensure virus protection functionality and updates on virus software
- Hands-on experience with Windows/Linux/Mac OS environments
- Get assigned tickets on Jira and resolve in a timely manner
- Administer user Interface and passwords as and when required.
- Understand Active Directory, GPO, DHCP, Print Management, DNS and other admin tools
- Take ownership on hard tickets and only escalate if you have exhausted all attempts
- Administer user logins to network as required
- Coordinate hardware repairs / cabling
- Installation of new Hardware / Software
- Setup / support of local and network printers
- Mobile device support (smart phone / cellular phones/ tablets)
- Setup up of wireless access points
- Remote desktop support (via Team Viewer)
- Basic Network troubleshooting
- Asset management
- Log calls with 3rd party on hardware related issues
- Familiar with Azure Active directory, Intune, Conditional Access
- Familiar with Mimecast console
- Manage Office365 console as a global administrator
- Support Video Conference equipment and be familiar with Zoom and Teams

**Requirements**:

- Minimum National Diploma or Degree
- A+, N+ and any MS certificates, Google IT Support Professional
- Minimum 5-7 year’s relevant experience
- Please note: As all IQbusiness roles requires honesty in the handling of or access to cash, finances, financial systems or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID and qualification verification._



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