Desktop Support Engineer

We are looking for a dedicated and detail-oriented Desktop Support Engineer to provide desk-side or remote end-user support and service request support. Support will require in-depth knowledge of PC and Apple Hardware, desktop Operating Systems options and settings, and network functionality. In addition, intermediate knowledge of end-user applications is also required. What you’ll do:Maintenance of staff computers printers and general user supportMonitor problem ticket work queues and interact with management to provide progress updates and closure notificationStandard PC/printer break-fix tasksSome break-fix tasks related to application-specific requests (i.e. installing in-house developed and vendor-specific software, resetting passwords, etc)Monitors and evaluates new network and client desktop products; makes recommendations accordingly.Answer help desk calls as needed, provide user support remotely as needed, and escalate service tickets to higher-tier technicians when appropriateProvide application-level support for standard Microsoft applications as well as application tools deployed on desktops and laptopsFirst line Support of various in-house developed applicationsRe-installation of PC's, up to and including OS-level installs, application installs, execution of local scripts, and physical deployment of hardwareSupport and follow through of all requests that cannot be resolved remotely where a 3rd party vendor needs to do a site visitSolid understanding of Mobile device connectivityYour expertise:Minimum of 3 years hands-on Desktop Support experience with Hardware and Software installation experience.Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications/products is necessary.Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment. In-depth administration experience working with Enterprise-class software and hardware, Microsoft-based Operating Systems, Active Directory, strong experience with PCs, MACs, laptops, and the various Microsoft/Apple productivity applications / products is necessary. Must demonstrate technical aptitude and enthusiasm in the various system technologies and disciplines.Technical understanding of enterprise computing and how various components are interrelated is essential.Strong written, verbal, analytical, technical, and interpersonal skills are essential.Provide strong planning and organizational skills and maintain the ability to effectively handle multiple situations, manage priorities and work with only minimal supervision and direction.Utilize strong problem-solving skills. Customer service orientation.Must be able to provide a high level of customer service when dealing with frustrated end users.Display a strong desire to achieve and attain high levels of both internal and external customer satisfaction.Maintain a constant awareness and understanding of emerging technologies and methodologiesQualifications required:A+, N+, (Required)MCSE with at least 3 years experience (Required)ITIL V3 Foundation (Advantageous)Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience. (Advantageous)Competencies required:Good interpersonal skillsValid Driver’s License TransportSuperior organizational and time management skillsMust be prepared to work flexible hours or shiftsAbility to cope well in a pressurized environmentHigh Initiative and problem-solving skillsWillingness to assistExcellent follow-up skillsTeam Player but must be able to work as an individualOther information applicable to the opportunity:Contract Position: 12 MonthsLocation: JohannesburgWork Environment: Hybrid