Regional Maintenance Manager

**Listing reference**: 020594

**Listing status**: Online

**Position summary**

**Industry**:Wholesale & Retail Trade

**Job category**:Property Management

**Location**:Pinetown

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- We are looking to employ a Regional Maintenance Manager to work within the Property & Store Design department. This role will be based at Clicks Regional Office, Durban, and report into the National Maintenance Manager role. This role is at the Junior Management level.

**Job description**

**Job purpose**
- Responsible for the efficient planning, coordination and delivery of store maintenance within the region, ensuring store operational services and equipment are fully compliant and functional at all times.

**Job objectives**
- To promptly and efficiently action and resolve all maintenance issues and requests according to required standards and specifications.
- To effectively manage company assets, ensuring the control of all assets moved and liaising with landlords when changes are required.
- To source and manage contractors and suppliers, ensuring SLA’s and monthly scorecards are in place.
- To control costs by negotiating the best possible rate for work undertaken by contractors.
- To manage projects and co-ordinate the work of contractors, ensuring minimum disruption to core activities, checking that agreed work by staff and/or contractors has been completed satisfactorily and following up on any deficiencies.
- To provide support to deliver preventative as well as reactive maintenance (repairs, replacements, cleaning and prevention) with maintenance service providers.
- To regularly follow up with key stakeholders, including Store Managers, to ensure work done by contractors are satisfactory.
- To conduct site visits and inspections within the region.
- To provide weekly updates on maintenance issues and monthly reports to the National Maintenance Manager.
- To follow and enforce all health and safety policies and procedures at all times; reporting any safety issues to line management.

**Minimum requirements**

**Job related knowledge**
- Essential
- Knowledge of the external construction market / building and site maintenance
- Knowledge of procurement and contract management
- Knowledge of health and safety procedures and regulations
- Knowledge of internal helpdesk processes (Remedy Force)
- Desirable
- Knowledge of the retail industry
- Knowledge of SAP
- HR and people management

**Job related skills**
- Computer skills
- Strong administrative skills
- Good numerical acumen (checking costs)
- Negotiation skills
- Project management
- Good organisational skills
- Good spoken and written communication skills
- The ability to develop working relationships with a wide range of people
- Customer and client management skills
- Dealing with a varied and wide-ranging workload
- Budget management
- Problem-solving and decision-making ability

**Job experience**
- Essential
- At least 3 years experience in facilities management within a multi-site environment
- 2-3 years project management experience
- 2-3 years customer service experience
- Desirable
- Experience working with external contractors, drafting and implementing SLA’s
- Experience within a retail store environment

**Education**
- Essential: Matric or NQF equivalent
Desirable: Diploma in Project Management, Facilities Management or related

**Essential Competencies**
- Deciding and Initiating Action
- Relating and Networking
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Adapting and Responding to Change