Current jobs related to Service Consultant - Cape Town - Nedbank

  • Service Consultant

    2 weeks ago

    Cape Town, South Africa Nedbank Full time

    Service Consultant Nedbank Cape Town, Western Cape, South Africa Job Purpose: To educate clients on the convenience, security and functionality of digital and self‑service solutions; processing cash transactions and cash fulfillment (i.e. balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed...

  • Investment Service Consultant

    3 weeks ago

    Cape Town, South Africa Allan Gray Proprietary Limited Full time

    Career Opportunities: Investment Service Consultant | Retail Client Services (8479) Description The Investment Service Consultant role is a permanent position suitable for recent graduates with less than 2 years of work experience. Job Summary Why should you consider Allan Gray? At Allan Gray, you will spend your days doing meaningful and engaging work with...

  • Service Coordinator for Fire Detection Company

    17 hours ago

    Cape Town, South Africa Independent HR Consultant Full time

    Service Coordinator Main Duties: - Compile quotes for servicing and remedial(repair) works. - Send reminders to clients for services that are due as per service matrix. - Schedule the service techs and inform clients accordingly. - Receive job cards and process for invoicing. - Draw stock from stores for remedial works or place request for purchase...

  • Client Service Consultant

    4 days ago

    Cape Town, South Africa Intelligent Debt Management Full time

    Join to apply for the Client Service Consultant role at Intelligent Debt Management . We are looking for a Client Service Consultant to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist...

  • Customer Service Consultant

    11 hours ago

    Cape Town, Western Cape, South Africa ExecutivePlacements Full time

    Recruiter:Bridgena Barnard & AssociatesJob Ref:CPT002105/CTBBPDate posted:Tuesday, December 16, 2025Location:Cape Town, South AfricaSalary:25000 MonthlySUMMARY:Customer Service Consultant position available with a large Export company in the S/SubsPOSITION INFO:Customer Service Consultant - ExportsDepartment: Sales and MarketingSeniority Level: Mid Career...

  • Customer Service Consultant

    3 weeks ago

    Cape Town, South Africa Callforceoutsourcing Full time

    Creating purposeful careers as we build the future of contact centre solutions Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face...

  • Customer Service Consultant

    1 week ago

    Cape Town, South Africa Unlimited Force Marketing Full time

    Are you a dynamic and well presented individual looking for growth and a new career? Our company has opened a vacancy for you for a permanent Customer Service Consultant position.We want a young individual with positive mindset, strong work ethic and someone who is motivated by their goals and ambitions.Basically our company focuses on growing unemployed...

  • Investment Service Consultant

    2 weeks ago

    Cape Town, South Africa Sabela Consulting CC Full time

    Vacancies Investment Service Consultant - Permanent 11 September 2025 POSITION: Investment Service ConsultantINDUSTRY: FinanceSALARIES: R340k p/aAREA: Cape Town, Western CapeSEND: Responsibilities Provide excellent service to investors, potential investors and independent financial advisers via our various servicing channels, i.e. inbound calls and emails,...

  • Service Consultant

    2 days ago

    Cape Town, Western Cape, South Africa Discovery Full time

    Discovery VitalityService ConsultantAbout DiscoveryDiscovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven...

  • Customer Service Consultant

    4 hours ago

    Cape Town, South Africa Bridgena Barnard & Associates Full time

    Customer Service Consultant - ExportsDepartment: Sales and MarketingSeniority Level: Mid Career (4 - 6 years of exp)Location: CPT - Southern Suburbs, Western CapeSalary: R25,000 CTC NegotiableJob Description:The Customer Service Consultant - will report to the Manager and be responsible for various duties, including:Capturing sales ordersHandling customer...

Service Consultant

2 weeks ago

Cape Town, South Africa Nedbank Full time

**Service Consultant**
- Requisition Number-141921
- Closing Date-18 September 2025
- Location-Western Cape
- Job Family
- Sales and Service
- Career Stream
- Client Service
- Leadership Pipeline
- Manage Self: Technical (MST)

**Job Purpose**
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

**Responsibilities**:

- Client Engagement:

- Address any concerns relating to the queue flow or digital devices.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
- Business Operations:

- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
- Risk and Compliance:

- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
- Nedbank Goals:

- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
- Essential Qualifications - NQF Level
- Diploma
- Preferred Qualification
- Must have completed a Higher Certificate in Banking Services or any NQF Level 5 qualification
- Minimum Experience Level
- Must have 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
- Must have Foreign exchange experience.

**Technical / Professional Knowledge**
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
- Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_