Customer Liaison

5 days ago

Parow, South Africa Tsebo Group Full time

**About Us**:
We are recruiting a Customer Liaison to join our team. In this role you will be required to** **ensure that all relationships between client, customer and TsAfrika are effectively managed.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- To ensure that guests are greeted courteously.
- To be readily available at all times to deal with problems or complaints.
- To ensure that front of house area has been serviced and maintained to the standards laid down by the Company.
- To ensure effective liaison between front of house and back of house departments.
- To ensure effective and speedy service.
- To ensure that enquiries, messages, are dealt with courteously and efficiently.
- To ensure that all Front of House areas are clean and tidy at all times.
- To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay.
- To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff.
- To monitor trends within the industry and make suggestions how these could be implemented.

**Skills and Competencies**:

- Be 21 years of age.
- Be able to communicate and understand the predominant language(s) of the canteen’s trading area.
- Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations
- Possess excellent basic math skills and have the ability to operate a cash register or POS system.
- Be able to work in a standing position for long periods of time (up to 5 hours).
- Be able to reach, bend, stoop down.
- Must have the stamina to work 45-50 hours per week.

**Qualifications**:

- National Senior Certificate

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