Service Desk Agent

2 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:13317**Position Type**:Full-Time**Job Function**:Information Technology**Workplace Type**:Head Office**Division**:TFG Infotec**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)- Position Description:

**In this role, you would be responsible for 1st line systems support to Head Office and Stores users. You would be expected to have experience within an IT Service Desk/Help Desk environment. This position requires excellent listening, probing and documentation skills.**

**Key performance areas will be**:

- Providing first line systems support to head office and stores users
- Liaison with head office and store staff, colleagues and vendors
- Accurate call logging and routing
- Ownership of calls - follow-up on calls and feedback to users
- Ensuring that calls are resolved in accordance with the requirements of the relevant SLA

**Requirements**:
***:

- Must have a recognised 3 year IT qualification or Matric with MCSE (certification is highly desirable)
- At least two years IT service desk experience
- Excellent verbal and written communication skills in English and proficiency in a second language
- Must be able to work flexible hours
- Able to work under pressure
- Team player
- Good planning and time management skills
- Customer service orientated

**PREFERENCE WILL BE GIVEN, BUT NOT LIMITED TO, CANDIDATES FROM DESIGNATED GROUPS IN TERMS OF THE EMPLOYMENT EQUITY ACT**.

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