Customer Success Associate

Are you ready to launch your professional development? And to take your career to the next level? If you answered yes, you are ready to join a business based on longevity and the development and growth of each team member.

Nebula’s Shared Support Services team provides support to global clients to enable a range of cloud technologies focused on enabling the clients’ cloud journeys as well as manage the cost associated with cloud
- and their technology environments.

If you are looking for meaningful work, want to push yourself to unlock your infinite potential and accelerate your career, look no further. With our distributed work model, we can hire people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. Learn more about our people brand by watching our culture videos:
**More about the role**

We are seeking a **Customer Success Associate** with strong client-, operational
- & technical skills to drive the pre-sales, onboarding and operationalization to customers. As a member of the Customer Success team you will interact with all areas of the business to drive product adoption and engagement.

**Duties include, but not limited to**:

- Drive adoption and usage of Nebula’s products through ongoing engagement with customers
- Drive new customer engagements by preparing and delivering product demos, presentations, collateral, and webinars
- Support our clients during the implementation of our Products
- Take an active role in focusing on the retention and growth of our clients by understanding their business and meeting their goals
- Ensure client satisfaction by assuring timely delivery of responses and guaranteeing a high quality of our services
- Work with the development and support teams to articulate and monitor customer requests and feedback through the appropriate channels
- Feeding information about Nebula’s Products to Marketing with technical collateral and market messaging for those Products to enable them to drum up marketing qualified accounts and leads for the business.
- Provide inputs into the Sales & Marketing teams to drive Sales Qualified Leads.
- Developing new customer onboarding & training and making these processes scalable

**Minimum requirements**:

- Relevant degree
- 2-3 years’ experience as a Customer Success, Customer service, or other similar role, preferably with SaaS product(s).
- Track record of developing Customer Success and Onboarding programs
- Previous SaaS customer & operational support advantageous
- Strong business, operations and technical vision. Have been successful working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions

**More about you, Must Haves**:

- **Leadership** - strong leadership skills to motivate and lead the team effectively and to ensure that employees have the knowledge they need to do their jobs well
- Effective **resource planning** - Building, motivating and mentoring, retaining top talent and excel in day-to-day people and performance management
- **Communication Skills** - strong verbal & non-verbal communication skills, interpersonal skills, which enables effective communication with their team, give clear instructions, with clients and provide great customer service
- **Teamwork** - needs to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff
- **Detail-Oriented** - analytical skills and the ability to interpret information from numerous sources to prepare and present reports, or draw effective conclusions based on facts - to find focused solutions to business (client) challenges
- **Lateral thinker** - the ability to see the sum of parts, proactively addressing challenges
- **Project management** - defining project priorities, driving project execution and customer feedback
- **Data and metrics driven** - both qualitative and quantitative

**What we offer**:
To support you in accelerating your career and ensure you have meaningful work we offer some great perks
- With our flexible working hours and remote work, you make your hours work for you, at 1Nebula our main focus is for you to have balance.
- Take a “mulligan day” to recharge each quarter after meeting all your deliverables
- Grow your skills and learn something new with amazing Microsoft courses and certifications.
- Give back by participating in our Culture and Social Responsibility initiatives.
- Constant fun rewards and recognition for a job well done.
- Free Gap cover and a relaxed dress code
- Friday training days to upskill on internal or new technologies

**More about us**:
We are inspired by the infinite potential of people. We are a team of challengers and game-changers that collaborate to innovate in smarter ways. We value Integrity, challenge, respect, teamwork, and trust. If you are keen to grow yourself as an individual in