Manager: Motor Underwriting

What will you do?

This career opportunity is available at Santam Broker Solutions (Commercial Underwriting) for a Manager: Motor Underwriting What will make you successful in this role?

To manage Santam’s Commercial Motor business to ensure achievement of profitable growth targets which includes the following key accountabilities:
**Profit and Growth**:
Ensure the attractiveness of the offerings we create to enable C&P to compete effectively in the market we operate in, ensuring that our covers and pricing are market-related and achieve our required rate of return
Drive and manage the consistent achievement of C&P’s overall Commercial profitable growth targets (which may at times require compromise on one class of business to balance broader profitability)
Make underwriting decisions that balances logic with relationships (particularly on risk reduction requirements)
Understand profit and growth challenges and determine solutions to achieve underwriting profit (pricing, discounting, underwriting processes, segmentation and risk models)
Meet with National and large Brokers to discuss complex underwriting issues and get their buy-in for the required underwriting actions and decisions

**Underwriting Governance**:
Guidelines and Manuals
Draft Underwriting Manuals
Draft Underwriting Circulars
Sign off technical policy and clause wording, underwriting manuals, rules & mandates
Design operational processes for reinsurance placements
Govern and report on compliance with Underwriting Guidelines
Understand the impact of reinsurance programmes on business & discuss more adequate & efficient structures (optimum reinsurance & pooling solutions) with reinsurance department

**Underwriting Advice and Referrals**:
Design, manage and optimise referral processes to Head Office Underwriting
Make decisions on complex technical referrals
Provide solutions on how to underwrite certain types of risks etc.
Provide clarity on policy wording interpretation and indemnification at claims stage
Provide risk solutions for systemic risks
Identify risk management solutions

**Act as a Subject Matter Expert**:
Prepare media releases on topics relevant to Commercial and Agri motor insurance.
Present papers at relevant industry events
Represent Santam at industry forums & working groups related to the class of business specialisation e.g. SAIA Motor Committee.
Engage with and influence industry stakeholders such as road traffic regulators, RAF, Compulsory Third Party insurance in RSA etc. because of Santam’s dependency from a business perspective on the services provided by these stakeholders
Training
Create Training Manuals for Commercial and Agri motor sections
Provide skills training on complex underwriting issues and ensure material is created and maintained.

**People management**:
Create and build an effective Commercial Motor Underwriting team which provides consistent service delivery
Develop and build specialist technical underwriting skills within the Motor Underwriting team.
Manage talent and ensure succession for critical roles to sustain Santam’s technical expertise in Commercial and Agri Motor Insurance.
Motivate and inspire staff to manage employee turnover and compete effectively in the war for talent.
Qualifications and Experience

**Bachelor’s degree or relevant insurance related diploma**: AIISA or FIISA or similar

**Recommendation**: Management or Leadership qualification
Must qualify for Santam’s Underwriting Level 1
Proven track record of at least 15 years’ experience within a Commercial Underwriting environment
Of which at least 10 years’ management of a Motor Underwriting team
Specialist Motor Technical Underwriting expertise
Knowledge of (and understanding of the impact of) the relevant legislation on the Motor business Skills and Knowledge

Commercial Underwriting
Advanced MS Office
All policy administration and quoting systems of Santam Commercial
Management experience in Commercial Underwriting
Excellent English communication & report-writing skills
Presentation skills
Establish interpersonal relationship, negotiating and networking skills
Ability to influence
Ability to work under pressure with appropriate prioritisation skills
Results-orientated and deadline driven
Good analytical skills and problem-solving abilities
Skilled in leading and coaching staff
Creativity and ability to innovate and find new solutions to new challenges
Able to organise own and others workloads to achieve priorities and objectives
Demonstrate capability to think of the organisation holistically Competencies

Collaboration
Client focus
Drives results
Flexibility and adaptability
Cultivates innovation
Relating and networking
Analysing and attention to detail
Risk Management
Underwriting
Business Acumen
About the company

Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming compa