Business Line Manager

1 week ago

Boksburg, South Africa Ann Swann Personnel Services Full time

**2025-08-06 - 2025-09-05**

**PERMANENT**

**JHB002171**

**MANUFACTURING**

**Gauteng**, Boksburg**

**Monthly (Market related)**

Are you a results-driven leader with a passion for** aftermarket sales**and** power tool services?**
We're looking for an experienced **Business Line Manager for Service Sales** to take charge of our clients **after-sales and service division** in the **Southern African** market based in Boksburg, Gauteng.
You will play a vital role in **growing the power service business**, increasing market share in **spare parts and repair services**, and **driving customer satisfaction** through proactive service excellence.

**Key Responsibilities**:

- Lead and grow the aftermarket business by implementing a diversified product, customer, and channel strategy.
- Define and execute the product service strategy for different product ranges within the region.
- Build and maintain strong customer relationships to increase service revenue and customer retention.
- Prepare accurate and timely service quotations, ensuring high conversion and customer satisfaction.
- Collaborate with internal teams to improve service delivery, technical support, and field service capabilities.
- Drive digital initiatives, including lead generation, data utilisation, and e-platform engagement.
- Manage dealer networks through training, engagement, and loyalty programs to boost part sales and technical competence.
- Take full P&L ownership for the Service Division in your territory and achieve agreed business targets.
- Champion organisational development by ensuring talent development, succession planning, and leadership growth.

**Your Mission Includes**:

- Achieve sustainable, profitable, inclusive growth in the region.
- Grow market share (1:1 ratio) through a well-balanced approach of ad-hoc services, preventive maintenance, optimisation, and accessories.
- Create and implement a Full Potential Plan based on the installed base of equipment.
- Establish a structured team with clear KPIs, job descriptions, and annual appraisals.
- Lead the planning process, becoming a project owner and mentor for team success.

**Requirements**:

- Technical qualification or relevant degree in **Engineering, Business, or related fields** preferred.
- Minimum 5+ years' experience in **aftermarket sales, service management**, or **industrial equipment sectors**.
- Background in **power tools** or related mechanical/electrical technical industries.
- Demonstrated success in **growing service or parts sales** and managing P&L responsibility.
- Strong leadership, analytical, and **strategic thinking** capabilities.
- Ability to develop teams and manage cross-functional collaboration.
- Experience with **dealer networks**, **field service teams**, and **digital transformation** is a plus.
- For more information please contact:
**Ann Swann Personnel

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