Support Technician

5 days ago

Woodmead, South Africa InfoProtect (Pty) Ltd Full time

The Support Technician is responsible for the 1st line support to customers. This includes general user support and platform-specific responsibilities and duties to ensure systems are operational and always maintained. Duties and tasks are done mostly remotely from the office however onsite callouts etc are to be expected.

**DUTIES AND RESPONSIBILITIES**
- Customer support on the service desk
- General user support
- M365 management
- VOIP Telephony
- Onsite Support
- Assisting with achieving a satisfactory resolution to any issues or problems a customer may be experiencing.
- Proactive Monitoring of services (Connectivity)

**Essential**:

- Microsoft Windows 10, 11 Operating Systems
- M365 Management (Mail, SharePoint, OneDrive)
- Networking (Switch, VLAN, Mikrotek)
- Knowledge of monitoring systems (PRTG, ZABBIX a bons)
- Microsoft Applications (Outlook, SharePoint, Teams, One Drive)
- RMM Tools (Kaseya, Solarwinds)
- Telephony support (VOIP)
- Qualifications / Experience / Skills Required:

- Minimum 1-2 years hands-on experience in an IT Support role.
- Vendor-specific certification such as Microsoft, A+, N+ 

**SKILLS / KNOWLEDGE AND COMPETENCIES**
- Client liaison and customer service principles
- Time management
- Teamwork
- Ability to multitask.
- Excellent organizational and interpersonal skills
- Must have good telephone manners and communication skills.
- Attention to detail, accuracy, and analysis.
- Willingness to learn and follow through on operations.
- Troubleshooting ability & quick learner for recurring problems
- Flexible with working hours availability to work after-hours.

**ATTRIBUTES & BEHAVIOUR**
- Strategic thinking
- Internal & external brand orientation
- Problem analysis and problem solving
- Ability to work under pressure.
- Flexible and adaptive
- Observant & conceptually adapt.
- Accountability
- Cross-functional integration and collaboration

**Job Types**: Full-time, Permanent

Application Question(s):

- What is your current salary?
- What is your expected salary?
- Are you permanently employed/contract basis or unemployed?
- What is your notice period?
- Where do you live?
- Explain in detail your understanding of mikrotek and also indicate how many years experience you have with mikroteks?

Work Location: In person

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