Account Director

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The SGK Coca-Cola team is seeking an Regional Account Director to lead our Africa markets.

This is a great opportunity to join an established team and to truly influence and shape the operational & strategic direction of the Coca-Cola account as well as the SGK business.

This role requires a professional, motivated, and confident individual, who has the ability to work in a fast paced, dynamic, and demanding environment and is comfortable operating at all levels.

This person will have the gravitas, energy, and drive to deliver both the Coca-Cola and SGK business objectives, coupled with strong influencing and nurturing skills that inspire others to do the same.

**JOB RESPONSIBILITIES**:

- Developing client relationships based on partnership by demonstrating a robust understanding of their business, their issues, and their motivations
- Building and maintaining strong networks and working relationships with internal teams to ensure successful delivery ofall projects
- Accountability for the overall service delivery in the eyes of the client, ensuring we deliver our promises and meet, if not exceed expectations.
- Lead, nurture and develop the Africa Project Manager team focusing on excellence in client service, role knowledge, communication, and project management skills.
- Developing comprehensive strategic account plans with key initiatives that deliver client intimacy and growth
- Setting key targets for service, delivery, and continuous improvement, with regular measurement, analysis, and reporting
- of performance against these targets.
- Disciplined ownership of account reporting/communications within the overall supply chain.
- Activity and revenue management and forecasting
- Developing and maintaining a full understanding of the SGK business offering/proposition, and be able to pitch and promote when appropriate

**QUALIFICATIONS / REQUIREMENTS**:
Client Partnership
- Excellent relationship building skills. Builds rapport quickly, maintains and develops on-going and productive relationships
- Excellent client-facing skills. Personable, credible and establishes trust
- Proactive. Does what they say, and says what they do
- Tactful and diplomatic, but isn’t afraid to speak up/challenge the status quo
- Willing to go above and beyond to ensure client challenges and requests are sufficiently resolved

Thinking and Approach
- Structured and analytical but can also ‘think on their feet’
- Able to interpret data and develop strong and fact-based assumptions
- Organised, able to multi-task and manage time effectively
- Strong attention to detail
- Calm under pressure and resilient
- Can lead and adapt to change
- Can deal with ambiguity
- Can look ahead to anticipate any issues, roadblocks risks, and indeed opportunities

Commercial
- Understanding and ownership of the financial status of the account
- Hungry to grow and develop the account
- Ability to spot new opportunities to increase revenue
- Can identify improvements and new initiatives to drive efficiency and positive change

Communication
- Confident presentation skills. Demonstrates a clear, lively, and engaging style, to suit the audience
- Articulates and expresses ideas clearly and succinctly
- Is a good listener and interprets others well
- Transparent and honest

People
- Manages expectations
- Provides strong direction, feedback, and coaching
- Collaborative and supportive
- Motivates and inspires excellent performance
- Intuitive, emotionally intelligent and can manage conflict
- Operates with integrity
- Understands, respects and can adapt to cultural differences

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