Cluster Manager

homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

**What you will love doing in this role**
- _Drive Organic Growth through innovation_
- Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
- Achieve Net Factor as per business plan
- Enhance the customer experience in showrooms
- Insight-Led Customer Growth
- Drive Mobile engagement and sales
- _Expand into new markets_
- Experience and knowledge of retail space in the respective cluster
- Find synergies between Sales Agents and Showrooms to expand the catchment
- Execute activations within neighboring towns to drive new foot traffic
- Optimize the usage of containers to help grow the business
- _Optimize risk and drive efficiencies_
- Improve customer unclaimed rate
- Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
- improve fraud detection skills in-store through collaboration with Fraud and Training
- _Showroom Management_:

- Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.
- _Talent Management_
- All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
- Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
- Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure
- Manage performance in alignment with HR practices
- _Leadership_
- Lead and develop a team of highly motivated and engaged Showroom Managers and staff
- _Living the values_
- Live and behave in alignment to the company values and promises
- _Execute Learning Plan_
- Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
- Modify, revise, and update the content of existing training programs; creating course materials, to support content delivery and skill evaluations
- Drive your own personal development through training

**What you’ll need to do this role**
- Grade 12/Matric/NQF 4
- Diploma or Degree required in Retail management, business management, or similar
- Minimum of 5 years experience in retail sales
- Minimum of 5 years experience in a management position
- A valid South African drivers license

**What we will love about you**
- Ethical and professional self-starter with high energy levels
- Excellent planning and organizational skills with a customer centric attitude
- Natural leader with the ability to mentor and inspire
- Deadline and target driven with great attention to detail
- Excellent communication and motivational skills with the ability to communicate at all levels
- Ability to work well under pressure and manage stress effectively
- Adaptable, flexible with loads of initiative

**Behaviors we love**

**Behaviors we love**
- Wow my **customer**
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- treat the business as?**my own**
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- play as a **team**
- Be helpful
- Be inclusive
- Find the fun