Collections Manager

2 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:

- Manage and implement collections strategy at an operational level.**experience and qualifications**:

- Grade 12
- Tertiary qualification an advantage
- At least 5 years collections experience
- 3 Years management experience will be an advantage
- Pre legal and legal experience**additional requirements**:

- 5 years' work experience in a call centre supervisor role with Inbound calls.
- Bachelor’s degree in Business/Finance, Management, or related field.
- Prior experience in Collections.
- Strong coaching and counselling skills. Leadership skills. Ability to work in a fast-paced environment.

**responsibilities**:

- Ensure the reduction of loss to the Group and increase of revenue through collections and recovery
- Manage costs / expenses within approved budget to achieve cost efficiencies in the recovery campaigns
- Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
- Comply with governance in terms of legislative and audit requirements
- Ensuring the best possible results are obtained from the Collections department through successful implementation of agreed campaigns
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies
- Manage own development to increase own competencies



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