Senior Manager: Collections

**Job Requisition and Talent Acquisition contact**
- REQ: 136455- Talent Acquisition: Lebohang Monate- Role: Senior Manager: Collections- Advert closing date: 24/10/2024**Job Family**
- Credit

**Career Stream**
- Credit Collections

**Leadership Pipeline**
- Manage Managers

**Job Purpose**
- To lead and monitor the implementation of best practice credit collection strategies and processes, utilising all resources to minimise collection risks while providing client services, in line with business strategic objectives. To rehabilitate and retain profitable clients by implementing world class collection methods and strategies by effectively directing and co-ordinating the activities of staff and third parties in order to maximise collections and recoveries and minimise operational costs.**Responsibilities**:

- Ensure team meets collection and recoveries targets by setting & monitoring individual targets utilising national benchmarks, resource and capacity planning, process management, exceptions reporting and taking corrective action.
- Provide account of the department activities and achievements by generating applicable business performance matrix in appropriate format, drafting reports and presenting to the relevant governance forums.
- Rehabilitate and retain profitable clients by implementing cost effective collection methods and strategies.
- Align department goals to the business unit and the bank by incorporating future predictions into business unit 3 years plans.
- Build and maintain effective stakeholder relationships by regular communication and attending appropriate forums.
- Manage vendor relationships by monitoring performance according to Service Level agreements (SLAs).
- Build trust in working relationships by communicating, knowledge sharing, ensuring proper handover processes and establishing common understanding of product & client grouping.
- Monitor business results by analysing performance data from the Management Information System (MIS), actioning audit reports (Internal & External), taking corrective action and evaluating effectiveness of processes, policies and procedures.
- Understand resources and infrastructure requirements by evaluating applicability & relevance of processes, strategies and asset policy.
- Monitor and evaluate external vendor services by continuous measurement on the relevance of the services.
- Execute on appropriate governance by reporting to relevant governance forums, driving actioning of audit reports, considering various risks on a continued basis and ensuring appropriate policies and procedures are in place.
- Create appropriate environment for high performance culture by providing leadership insight, succession planning & organising, coaching and up skilling team.
- Build sound and best practices strategies and processes to contact clients, reduce risk and provisions.
- Ensure that measurements are in place such as Payment due successes, Cure Rates, kept rates and Default Rates are met.
- Manage performance of direct reports and hold them accountable for managing the performance of their reports.
- Manage the delivery of cross functional teams by analysing information and giving feedback on identified areas of concern.
- Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
- Drive to execute own and direct reports planned development by attending learning, seeking coaching or other industry or technical learning events and opportunities.
- Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure transformational targets are met through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department.
- Deliver a world class service through others by ensuring a client centric culture through required interventions.
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.

**People Specification**
- Essential Qualifications - NQF Level- Advanced Diplomas/National 1st Degrees

**Preferred Qualification**
- Relevant NQF 6 Qualification in Financial Management.
- Essential Certifications- Admitted attorney or Advocate
- Minimum Experience Level- 5 to 10 years' experience in collections and recoveries or risk management environment which includes a leadership role.

**Technical / Professional Knowledge*