Marketing Administrator

**Job Advert Summary**:
Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has eight brands, namely, Spur Steak Ranches, Spur Grill & Go, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the group endeavours to create a great place to work, building a collaborative and innovative performance-based culture which enables each employee to thrive on his or her unique Spur Corporation journey. Spur Corporation’s employees are passionate and purpose-driven people growing great brands. Through their dedicated service and talent, they offer support to the group’s endeavours and operational activities, offering an exceptional return on investment to all its shareholders. A career at Spur Corporation is an opportunity for an employee to nurture, learn, grow, and realise their full potential.

A position has become available in the Marketing Department at the Head Office, Cape Town for a Marketing Administrator.The Marketing Administrator supports the Customer Relationship Management (CRM) and Business Relationship Management (BRM) divisions with various admin-related tasks including invoice management and restaurant marketing data management. This is a functional role which ensures the divisions can operate optimally and meet various business goals such as attaining deadlines and communicating accurate information to consumers and clients.

**Minimum Requirements**:

- Tertiary Education or courses related to administrative functions and/or marketing
- Minimum of 2 years’ work experience, preferably in a similar role.
- Must be passionate and curious about customers, marketing and restaurants
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, Teams, and Excel)
- Restaurant experience/understanding of Franchise Operations advantageous.
- Deep understanding of Spur Corp brands, markets and customers.
- Detail-orientated team player
- Works independantly and manages time effectively
- Multi-tasker and deadline-driven
- Excellent verbal and written communication skills
- Maintains a high quality standard
- Good interpersonal skills and communication with all levels of management
- Able to work in a fast-paced environment
- Impeccable Integrity. Innovative and reliable
- Provide training and documentation for new and existing users

**Duties and Responsibilities**:**
General**
- Manage all admin-related marketing tasks across the CRM and BRM division
- Assist the CRM and BRM divisions on Operational management, monitoring and reporting of programmes and products
- Support the divisions with testing of programmes and products

**Financial**
- Monitoring and Validation of service provider SLA and invoicing against contract within budget parameters
- Process and prepare invoices across the CRM and BRM divisions for approval and payment
- Ensuring all invoices are timeously processed and fiscal processes are adhered to

**Internal**
- Updating of SMART with marketing relevant information - i.e. store contact information, coordinates etc
- Assisting contact centre and franchisees with any queries relating to process or supplier offerings related to programmes and products
- Ensure that Contact Centre is updated with relevant, timeous information about initiatives to ensure that the Contact Centre team can convey the correct information to inquiring customers.
- Comply with company policies in terms of leave / out of office leave / telephone usage / travel claims.
- Operations: ensure an understanding of internal operations in order to implement practical insights and learnings in all initiatives.
- Cross-pollination: sharing of learnings across all Spur Group brands.
- Timeous, correct extranet communication of all initiatives.

**Customer, Market and Business Intelligence**
- Working as a team to deliver on work objectives, brand managers briefs and requirements
- Operational assistance to brand managers for marketing communication elements; including POS, advertising and marketing material, content monitoring for digital and social media platforms.
- Liaise with suppliers and clients to resolve any queries related to programmes and products.
- Support local store network supplier in auditing of content on local facebook pages
- Support suppliers with local store agency network communications