Customer Success Manager, Portuguese Speaking

**About the Role**:
**Grade Level (for internal use)**: 10
**The Team**: You will be part of the EMEA Customer Success team part of the Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
**Responsibilities and Impact**:
Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
Monitor customer usage data to identify opportunities for further engagement and value creation.
Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
**Cross functional collaboration**: innovate and partner across different functions to create seamless elevated customer experience. Close partnership with the Commercial team to drive alignment and customer success plans.
**Proactive Support**: anticipate customer challenges and address them before they arise/escalate.
**Continual Learning**: stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
Promptly and accurately capturing customer engagement activities in Gainsight/Salesforce.
**What We’re Looking For**:
**Basic Required Qualifications**:
Bachelor's degree in business-related discipline is preferred.
3+ years of experience in customer success, account management, or a similar role.
Proficiency in Gainsight, Salesforce or similar is an advantage.
Industry knowledge (energy, commodities, finance) is an advantage.
Strong communication skills, both written and verbal.
Proven ability to manage multiple accounts and projects simultaneously.
Ability to travel to meet clients.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resourc