Customer Success Manager, Portuguese Speaking
3 days ago
Overview About the Role : Grade Level (for internal use) : You will be part of the EMEA Customer Success team within the Customer Excellence group at Commodity Insight (CI). The team focuses on value, trust and delight by ensuring smooth onboarding, education and enablement of customers with our solutions. Through proactive and reactive customer engagement, the team develops trust and relationships with clients focusing on their needs and goals. Responsibilities and Impact Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions. Onboard customers promptly and conduct remote and in-person training sessions to educate customers on products and services, tailoring sessions to customer needs and workflows. Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction. Monitor customer usage data to identify opportunities for further engagement and value creation. Serve as a trusted advisor providing insights and recommendations to enhance customer experience and success; be the voice of the customer to drive improvements. Cross-functional collaboration: innovate and partner across functions to create seamless elevated customer partnerships with the Commercial team to drive alignment and customer success plans. Proactive Support: anticipate customer challenges and address them before they arise or escalate as needed. Continual Learning: stay updated on select industry/market/regional trends and product developments to enrich customer engagements. Promptly and accurately capture customer engagement activities in Gainsight / Salesforce. What Were Looking For Basic Required Qualifications : Candidates must possess the necessary work authorization to be eligible for employment without sponsorship. Fluency in both Portuguese and English is essential; excellent verbal and written communication skills in both languages. Bachelor’s degree in a business-related discipline is preferred. 3 years of experience in customer success,
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Portuguese speaking Customer Support
4 days ago
Cape Town, Western Cape, South Africa Initiate International Full time R200 000 - R250 000 per yearWe have an exciting career opportunity for a Portuguese speaking Customer Support Agent to join a an online travel booking platform and work remotely in South Africa. They build and deploy cutting edge technology that connects travellers with more than 2.5 million accommodations globally. The customer support team understands that travel can be an...
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Cape Town, South Africa Initiate international Full timeWe are seeking a motivated and customer-focused individual to join our client's team as a Portuguese-Speaking Customer Service Representative with expertise in Sportsbook operations. In this role, you will be responsible for delivering exceptional customer service experiences to the Portuguese-speaking clientele within the realm of sports betting and...
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Portuguese Speaking Online Vip Agent
7 days ago
Cape Town, South Africa Initiate international Full timeReady to elevate your career in the world of luxury hospitality? A leading international luxury hospitality group has an exciting job opportunity for a **Portuguese speaking Online VIP Agent** to join their team in **Johannesburg, South Africa**! **Key Job Responsibilities as the Portuguese speaking Online VIP Agent in Johannesburg, South Africa**: -...
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Cape Town, South Africa Spgi Uk External Profit Company Full timeOverview About the Role : Grade Level (for internal use) : You will be part of the EMEA Customer Success team within the Customer Excellence group at Commodity Insight (CI). The team focuses on value, trust and delight by ensuring smooth onboarding, education and enablement of customers with our solutions. Through proactive and reactive customer engagement,...
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Portuguese Customer Support
3 weeks ago
Cape Town, South Africa Outsource-X South Africa Full timePortuguese Written Customer Support Agent Job Description And Duties As a Customer Service Agent, you will be the first point of contact for supply and demand‑related customer support inquiries for our Portuguese‑speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a...
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Portuguese Student Success Advisor
7 days ago
Cape Town, South Africa 2U Full time**What We're Looking For**: We are seeking a Portuguese speaking individual who is passionate about helping our students succeed. Student Success Advisors are responsible for providing world-class, personalized course support solutions to students on a portfolio of online short courses, building one-to-one meaningful relationships, with a focus on...
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Cape Town, South Africa S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 10 **The Team**: You will be part of the EMEA Customer Success team part of the Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with...
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Team Leader
4 days ago
Cape Town, South Africa Neo Group Full timeNeo Group is a leading company in the industry, and we are currently seeking a dedicated and experienced Team Leader who is fluent in Portuguese to join our dynamic team. As a Team Leader, you will be responsible for supervising and coordinating the activities of a team of employees to ensure optimal performance and achievement of...
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Cape Town, South Africa ARC Business Process Outsourcing Full timeAre you ready to embark on an exciting career journey? Your destination is right here! We're on the hunt for dynamic and motivated **Portuguese-speaking Customer Service Agents** to join our Somerset-based contact center, nestled in the picturesque Helderberg Area. We're not just a company; we're a global family, and we want you to be a part of our growth...
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Portuguese Customer Service Brand Ambassador
2 days ago
Cape Town, South Africa Odity Cape Town Full timeOdity Cape Town is looking to grow its team! Start date: Jan/Feb 2025 Shifts: Mon to Fri 9am to 7pm **WHO ARE WE?** At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers. We are a multicultural team of 1,500 employees based at 10 offices located around the world: New York,...
