Customer Service Administrator

4 days ago

Boksburg, South Africa Kellogg Company Full time

We began our journey in South Africa in 1923 when the first cereals were sold. The first cereals manufacturing facility in Springs Gauteng was opened in 1948.

We take pride in making delicious foods that people love - foods that are sourced, produced, and marketed responsibly.

Our beloved brands include Kellogg's®, Corn Flakes, All-Bran®, Special K®, Rice Krispies®, Coco Pops®, Strawberry Pops®, Granola, Pringles® Cereal Bars and Instant Noodles. As part of our _Kellogg’s® Better Days_ purpose platform, we’re helping to end hunger and are committed to creating Better Days for 3 billion people by the end of 2030. This role forms an integral part of our maintenance team, partnering with our shift operations team, committed to improving operability, reliability, and availability of our Springs Plant.

An exciting opportunity has arisen for an experienced Customer Service Administrator in our Distribution Centre. Reporting to the Customer Service and Logistics Director, the role will responsibilities such as:

- Ensure all Purchase orders are created ahead of services being rendered, and process receipts within 24 of receiving Invoices instruction on SAP
- Verify invoices & purchase order details daily (and weekly if necessary) from different service providers, recording the information correctly and resolve discrepancies.
- Ensure PO’s are raised against the right cost centres.
- Ensure that discrepancies which cannot be resolved are escalated to the to relevant stakeholders Customer Service Manager, Logistics Manager, Co-Man and Financial Manager.
- Processes all records for Co-manufacturing companies.
- Attend to Accounts Payable on outstanding payments
- Attend to global forwarding Agents request
- Assist with monthly, quarterly stock takes and year end stock takes.
- Ensure all customer needs and queries resolved promptly and timeously.
- Maintain good relationships internally and externally with various stakeholders.
- Be able to work overtime at month end, stock takes and quarter end.
- Accuracy in admin with completing import and shipping documents
- Ensures that GMP (Good manufacturing practices) encompassing food safety (HACCP) and sanitation standards are adhered to.
- Complies with and ensures that all health and safety rules are met and acts pro-actively by addressing any safety concerns which may be harmful to self or other employees.
- Ensures own adherence to Kellogg’s environmental management system..

**EDUCATION & RELEVANT YEARS JOB RELATED EXPERIENCE**

Matric / equivalent with relevant certificate / diploma coupled with 2 - 3 years in a manufacturing environment.

**DIMENSIONS, SKILLS AND KNOWLEDGE**

**The ability to**:

- Focus on results through customer focus, quality and safety awareness, managing work, planning and organising, decision making and building of partnerships.
- Express potential through adaptability, initiating action, applied learning, work standards, impact, stress tolerance and work standards.
- Interact effectively through communication, building working relationships, managing conflict and negotiation
- Achieve goals by contributing to team success, inspiring others to action, follow up, information monitoring, facilitating change and meeting participation.

**Sufficient / in depth, knowledge of**:

- SAP
- MS Office
- Kellogg’s quality and health and safety procedures.
- Operational policies and procedures.

  • Customer Service Representative

    6 days ago

    Boksburg, South Africa Elchemie Full time

    **International bearing and seal manufacturing company is in search of an experienced Customer Service Representative. Min 5-8 years proven customer service experience in Industrial Sales environment required. Extensive knowledge of IT systems and bearing and seals product lines required. Based on East Rand, Gauteng.** **Requirements**: - Grade 12 as a...

  • Customer Service Representative

    2 weeks ago

    Boksburg, South Africa Elchemie Full time

    **International bearing and seal manufacturing company is in search of an experienced Customer Service Representative. Min 7 - 8 years proven Customer service planning and administration experience within a multi-national and industrial sales environment.** **Based on East Rand, Gauteng.** **Requirements**: - Grade 12 as a minimum. - A formal...

  • Senior Customer Service Consultant

    4 days ago

    Boksburg, South Africa PFG Building Glass Full time

    **Main job purpose** To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard...

  • Customer Sales Support Administrator

    3 weeks ago

    Boksburg, South Africa Hutech Head Office Full time

    Minimum Requirements:1-2 Years administration experience. Sales experience advantageous.Excellent communication, organizational, and time management skills.Proficient in Microsoft Office and Telephone Etiquettes.Ability to work in a team and individually self-driven.Detail oriented and able to multitask.Excellent customer service and problem-solving...

  • Systems and Services Administrator

    2 weeks ago

    Boksburg, South Africa Aveng Careers Full time

    **Job Summary Statement**: The ICT Services Administrator is responsible for the management and maintenance of critical ICT infrastructure components, including Base OS Services, Directory Services, Messaging Services, and M365 Services, with a strong focus on Microsoft Administration. This role plays a pivotal role in ensuring the stability, security, and...

  • Service Bookings: Administrator

    4 days ago

    Boksburg, South Africa Motus Corporation Full time

    Renault East Rand has an opportunity available for a SERVICE BOOKINGS ADMINISTRATOR. The purpose of the position is to ensure that the service area is professionally managed; creating a welcoming experience for both telephonic and walk-in customers. Furthermore, to effectively manage all workshop bookings and relevant administration in order for the...

  • Database Services Administrator

    2 weeks ago

    Boksburg, South Africa Aveng Careers Full time

    **Job Summary Statement**: We are looking for a highly skilled Server, Storage, and Database Services Administrator with expertise in Microsoft Server Administration, System Center Operations Manager (SCOM), System Center Configuration Manager (SCCM), and SQL. In this role, you will play a vital role in managing our server infrastructure, storage solutions,...

  • Service Coordinator

    7 days ago

    Boksburg, South Africa Dames Appointments Full time

    Job Purpose: As a Service Coordinator, you will be responsible for overseeing and managing the delivery of services to clients or customers. Your primary objective will be to ensure efficient coordination between various teams, including service providers, technicians, and clients, to guarantee timely and high-quality service delivery. You will serve as...

  • Warehouse Operations and Customer Service

    2 days ago

    Boksburg, South Africa RJPersonnel Full time

    2years **Qualifications and Experience**: - Grade 12/ Matric alternatively recognition for prior learning and experience will be taken into consideration - 1 - 2 years’ experience in Operations and Customer Service - Industry/ related experience a PLUS - Driver’s Licence is advantageous - Parcel Perfect - Language proficiency - Good communication...

  • Administrator

    1 week ago

    Boksburg, South Africa HYTORC Industrial Tools SA PTY LTD Full time

    HYTORC South Africa, a global leader in industrial bolting solutions, is seeking a **highly skilled Administrator** to join our dynamic team. If you're detail-oriented, thrive in a fast-paced environment, and have strong SAP and Excel skills, we want to hear from you! **Key Responsibilities**: - Manage and maintain administrative systems and processes -...