Customer Service Representative

2 weeks ago

Paarl, South Africa PSG Konsult Full time

**Employee Benefits Adviser Assistant (Paarl)**

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

**Job description**:
**Responsibilities**:
Advise clients on medical aids, medical insurance and gap cover - both personal families and groups
- Assist clients with queries
- Ensure CRM data is up to date and accurate
- Year-end & ad hoc client presentations
- Identifying and providing leads to colleagues in other PSG Wealth service lines
- Keeping up to date with provider amendments

**Minimum requirements**:

- Completed Bachelor of Commerce in Administration / Investments / Financial Planning Law / Financial Sciences / Investment Management)
- Strong administrative skills
- Systems, policy, and industry knowledge
- Systems, policy, and industry knowledge
- 1-2 years’ relevant Employee Benefits/Healthcare work experience
- FAIS/FICA compliant
- Proficient in both spoken and written English, and at least one other of the official South African languages
- Computer literacy (MS Office)
- Valid driver’s license and own vehicle

**Recommended requirements**:

- RE5

**Competencies required**:

- Customer Service
- Communication skills (verbal & written)
- Problem solving
- Attention to detail
- Team player

Ability to commute/relocate:

- Paarl, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Employee Benefits: 1 year (required)

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