Customer Relations

Fall Creek is creating a world with better blueberries through its friendly, collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified **Customer Relations and Service Representative**. This position will be located in **Paarl, South Africa.**

The Fall Creek Customer Relations and Service Representative provides exceptional customer relations and service to existing and potential customers of Fall Creek products in the international and domestic markets.

**ORGANIZATIONAL FIT**:
Directly reports to the Commercial Manager. Acts as a member of the customer relations, with exceptional service to the team, and works closely with the Grower Support Team. Coordinates SAP administration, commercial orders, sales reporting, ERP administration, legal documentation & contracts, and shipping arrangements to meet the needs of the customer.

**JOB SETTING**:
Office setting, with some domestic travel may be required, and global collaboration with colleagues and customers

**ESSENTIAL DUTIES**:
**CUSTOMER RELATIONS**
- Set up as a new customer files, directing them to additional resources on blueberries and other vacciniums, and/ or taking care of their sales and customer service needs.
- Actively involved providing customer service to existing and potential customers.
- Frequent review of orders to verify correct pricing, package quantities, and other related information prior to order being processed.
- Responsible for the timely and accurate coordination of customer orders
- Executes all grower contracts and agreements.
- Corresponds with the Sales team on customer quotes and prepare relevant documents for customers.
- Assists customers with placing orders and scheduling shipments.
- Coordinates with the Sales team on all international order paperwork
- Communicates with the Grower Support Team and answers questions on pricing, customer order status, delivery schedules, and future production demands,
- Works closely with the Grower Support Team and Sales Managers to resolve customer queries, administrative needs, concerns and/or complaints.
- Represents Fall Creek to visitors and guests and attends industry-related meetings and tradeshows as needed.
- Assures the highest level of confidentiality on sensitive matters concerning the nursery.

**COMMERCIAL ADMIN**
- Provides administrative support to the Sales team, commercial manager and Grower Support Team at all times, relating to customer services
- Ensures complete and accurate order fulfilment including delivery of products to the customer
- Monitors inventory levels during order entry and notifies the Sales team of variances.
- Investigates variances on SAP
- Responsible for maintaining accurate data in the system.
- Performs order entry responsibilities, and various administrative tasks on reports (incl SAP)

**CUSTOMER SHIPMENTS**
- Responsible for shipping plants to our customers and to other designated locations.
- Plans and coordinates all shipments from the nursery to customer needs.
- Works with customers to determine if they prefer to arrange their own trucks or have FC-SA make the arrangements for shipping.
- Communicates shipping schedule with nursery operations staff.
- Manages the relationship with and monitor the performance of designated customs brokers and freight forwarders, and freight carriers. Acts as a liaison with customs brokers and carriers to resolve problems at all points in transit.

**CANDIDATE SPECIFICATION**
- Typically requires a National Diploma plus, 2-4 years’ experience in similar role, where the service focus was with customer service or relations.
- Strong administrative skills including professional telephone etiquette.
- Familiarity with MS Word and Excel.
- Intermediate skills using Outlook. Must have the ability to schedule meetings, enter tasks, and update calendars.
- Experience using an ERP system (SAP will be an advantage).
- Fast and accurate order entry skills.
- Excellent oral and written communication skills.
- Ability to create and sustain successful relationships with customers and colleagues, local & international
- Ability to prioritize work within established guidelines and follow through on a variety of requests.
- Ability to work under tight deadlines.
- Ability to calculate figures and other numerical skills
- Collaborative team member, positive attitude, and exceptional organizational skills between colleagues
- Regular and reliable attendance at the primary place of business.
- Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
- Bilingual in English & Afrikaans

**Who is Fall Creek? - Please go check out our Website & You Tube Videos**

We are a US-based company with a keen focus on blueberry genetics, plants, and grower support delivered to the world’s premier blueberry growers. From our humble beginnings in Lowell, Oregon more than 40 years ago, we now also have