Mr D Food

We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**This position reports to the Operations Manager.**

**Responsibilities**:

- Support the greater operations structure in running the day to day trade operations of the Mr D Food business. This includes Restaurant and Delivery Operations as well as Customer Services.
- Ensure that the Mr D Food platform is able to trade optimally by managing and implementing processes that focus on correct system settings and the functioning of the following:

- Delivery area mapping and delivery distance settings
- Restaurant in-app visibility and their ability to take orders
- Payment platform status
- Delay alerting thresholds and order capacity management
- Trading times
- Work to optimize operational processes across the business to drive growth and improve efficiency.
- Provide insights into restaurant failures and drive operational improvements with the restaurant account management teams.
- Work to facilitate performance improvement of various teams in the business through detailed analysis, identification of operational weaknesses, process development and innovation.
- Assist and closely collaborate with the account management, restaurant partner support and customer services teams.
- Monitor and troubleshoot payment related issues
- Support the business with market and competitor analysis.
- Contribute to operational and customer facing product decisions through data driven insights
- Support with the daily investigation of order exceptions, along with the compilation of reports on operational failures and customer complaints.
- Manage operational emergencies and system failures.

Attributes Required:

- Strong analytical ability supported by solid Excel skills.
- Ability to identify areas of improvement.
- Advanced ability to use logic and common sense to arrive at conclusions.
- Willingness to buy into the requirements of a fast paced start-up environment (the bulk of our orders happen after 5pm)
- Ability to verbalize as well as visualize findings and results.
- Enterprising spirit and ability to take ownership of tasks.
- A strong interest in e-commerce.
- Strong team player.

Qualifications & Experience:

- Relevant tertiary qualification in commerce or engineering.
- 1-3 years work experience in an operations, finance or consulting environment.

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, its all in the execution after all
- We love what we do and what we are creating

We seek to Employ an **Extra Ordinary Mind** who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a **world-class customer experience**:

- is **entrepreneurial**, **thrives under change** and accepts it is a constant and always **looks for solutions** to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business
- is **SMART, has INTEGRITY** and **is HARD WORKING**

If you meet the above you are an **Extraordinary Mind** so come and join us
- Mr D Food is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._