Call Center Agent

4 days ago

Midrand, South Africa Hexing Electrical SA (Pty) Ltd Full time

**Job Objective**:
The call center agent’s role also entails taking clients’ orders and resolving technical issues. He/she also tries as much as possible to deal with whatever issues clients complain about on their first call.

**Key Responsibilities**

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

**Job Requirements**:
**Qualifications and Experience**

High school diploma or equivalent

Call Centre certificate

At least 1 year call center experience

Experience in the electrical or manufacturing industry will be an advantage

**Knowledge and Skills Required**

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

Understanding of company products, services, and policies.

Proficiency with computers, especially with CRM software, and typing skills

Ability to ask prying questions and diffuse tense situations.

Strong time management

Adaptability and accountability.

Fluency in multiple languages may be desired.

**Salary**: R12,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)

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