Manager, Operations

**DSV - Global transport and logistics**

Location: Kempton Park
Job Posting Title: Manager, Operations
Time Type: Full Time
- **Tertiary Qualification(s)**: Warehouse Management or Supply Chain Diploma
- **Computer Literacy Level: Advanced**: Advance knowledge of WMS - Ador and Cargowrite. Very good at Excel, Word, Internet, Outlook skills.

**Job-related Requirements**:

- 3 years experience working with WMS (warehouse Management Systems) Or Ador OR Cargowise OR any inhouse WMS/ERP Systems
- 3 - 7 years minimum relevant experience in industry
- Experience in Retail Logistics sector.
- Daily Labour scheduling, manage labour broker relationship
- Own vehicle
- Driver’s license
- Ability to work extended hours
- Ability to work after hours
- Ability to travel

**The following is COMPULSORY**:
**Operations**:

- Extensive knowledge and hands on skill related to Inbound
- Stock Management, Outbound / Order Fulfilment
- Return processes, effective, Packaging, excellent facility housekeeping (5S) and batch and expiry control
- Stock Management includes: Audits (perpetual and wall to wall)
- SKU Master maintenance
- SKU Consolidation
- Slotting (based on ABC analysis, volumetric and product categorization)
- Space Utilization & Density Measurement
- Pick-face Replenishment Strategies
- Batch and Serial Number Management
- Expiry management (First Expiry First Out), and daily warehouse system to Client system variance measurement, investigation and alignment

**Problem Solving**:

- Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
- Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably
- Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectation

**Compliance**:

- Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements, Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure

**SHERQ**:

- Internal measurement and auditing of all site processes to ensure stability and improvement in areas of Health and Saftey, enviroment and facility compliance/risk mitigation. Basic knowledge and experience of QMS such as ISO 9001, 14001 and 18001, Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk

**Financial**:

- Must have effective financial acumen to populate budget template, ensure tight cost control to meet or exceed budget, HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes intermediate knowledge of Industrial Relations and Processes.

**Added Advantages for the role**
- Advanced planning abilities
- Sound decision maker
- Assertive and sound negotiator
- Presentation skills
- High work rate and attend to detail
- Well-developed communication skills
- Must demonstrate initiative
- Required to be self-motivated, committed, and able to work under pressure
- Must be conscientious about meeting deadlines
- Well organized
- Team Player
- Ability to work independently

**Main purpose of the role**
- Maintain operational performance in line with client agreed SLA
- Maintain Internal KPI’s.
- Identify, drive and implement improvements in support of productivity & cost savings.
- To effectively manage the operation in terms of operational performance, people management, quality management, health & safety compliance and financial performance.

**Duties and Responsibilities**
- Maintain discipline and measure staff performance
- Maintain equipment and facility
- Ensuring client’s needs and expectations are consistently met within scope of service agreement; using initiative in developing customized solutions and continuous improvement processes
- Actively managing daily operational performance to consistently achieve performance metric targets
- Ensure employee development plans are in place and achieved as per plan.
- Ensure the adherence to health, safety, and environmental requirements.
- Assisted client with customized solutions & improvement within existing and additional scope.
- Plan and implement cycle counts, ABC analysis counting and various other processes in line with the KPI and contractual obligations.
- Control, action, investigate and complete CAPA document’s if need be, this includes but is not limited to nil picks, error percentages, KPI requirements, etc.
- Create and maintain various reports in line with KPI and contractual obligations.
- Adherence to HSE compliance and responsibilities
- Adherence to tasks not stipulated in job profile i.e. audit compliance, adhoc duties due to op