Senior Customer Service Officer

1 week ago


Houghton Estate, South Africa MSA Solutions Full time

MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday.

We are seeking a Senior Customer Service Officer with 5 years of experience, to work hand-in-hand with our USA based client, building and meeting their customer service goals and needs. As a rapidly growing and developing company, we need someone who is:

- Over committed
- Trustworthy
- Perfectionist
- Extremely detail oriented
- Well spoken
- Advanced computer knowledge
- Highly reactive
- Ability to prioritize and cater for urgent needs

The functions of this role include but are not limited to:

- Using and refining existing customer service systems
- Overseeing a team of customer service agents
- Providing multi
- faceted support between MSA management, the agents, and the client
- Accurately tracking & reporting of department needs and success rates
- Monitoring time and attendance
- Daily reporting of overall team performance

, Permanent

Office Based - Houghton Estate Johannesburg

**Experience**:
Advanced Microsoft Excel: 2 years (preferred)

Quality Assurance: 2 years (preferred)

PLEASE NOTE THIS IS AN IN-OFFICE ROLE OPERATING DURING USA EST HOURS (15:00-00:00)

Pay: R12 000,00 - R15 000,00 per month

**Experience**:

- Call Centre: 2 years (required)
- senior customer service: 5 years (required)


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