Human Resource Officer

HR Service Delivery and Administration at the Centre
- Deliver the end-to-end HR service and administration for the centre.
- Responsible for creating, updating and maintaining manual and electronic personnel records and filing accordingly in line with SBV’s HR policies, procedures, practices, and related POPIA and PAIA legislation.
- Administer and provide the following documentation per company and legislative standards:

- External claim documentation and processes, including Injury on Duty (IOD), Death and Disability ICAS referrals.
- Internal documentation, including but not limited to:
? Signed job profiles and PPAs
? Engagement forms
? Termination forms
? Provident Fund
? Safrican
? Alexander Forbes Nomination forms
? Spouse insurance
? Increase letters
? Bonus provision
? Acknowledgement of Debts
? Leave forms and supporting docs
- Identify and manage HR-related risks.
- Consolidate HR related updates and information for the centre for submission to the HRBP.
- Attend centre management meetings and provide guidance and resolution to HR-related concerns raised.
- Engage with General Managers, centre Managers and Heads of Departments on HR-related matters.
- Respond to enquiries from centre employees in line with relevant policies, procedures and processes.
- Escalate queries/enquiries to HRBP, where further support or assistance is required to resolve the query/enquiry.

Recruitment, Selection and Administration
- Provide input to written motivations for approval of centre vacancies to proceed with the recruitment processes.
- Manage and facilitate the recruitment and appointment processes for Grade level 1 to 11 centre positions.
- Coordinate the following activities for effective planning, recruitment and appointment process:

- Provide resourcing services to the centre, including influencing and advising Line Management on job analysis, job descriptions, job evaluation, advertising, and shortlisting.
- Assist Line Managers in compiling/updating the relevant job descriptions and determining the selection criteria.
- Verify the completeness and accuracy of the documentation submitted (advertisements, job descriptions and recent Employment Equity (EE) stats), as agreed with the relevant Line Manager.

o Follow-up continuously with recruitment to address queries promptly.
- Conduct mandatory checks in line with the Recruitment Policy and processes, i.e., MIE, criminal and security checks with the vetting department, and Psychometric Assessments in collaboration with the OD department.
? Draft a letter of appointment for the area of responsibility.
? Submit offer letter to HRBP for review and approval in accordance with the Delegation of Authority (DOA).
- Submit documentation to HRBPs/Senior HRBPs for review and creating the position.
- Submit the engagement/appointment pack to HR Shared Services for verification and request an employee number.

Onboarding and Offboarding
- Facilitate the effective induction and onboarding of new hires:

- Onboard new employees per onboarding procedure and checklist.
- Coordinate the first day/induction and meeting between the new hire and the Line Manager/Team.
- Manage process relating to resignations, retirement, dismissals, retrenchments, and severance.
- As part of the offboarding process, conduct exit interviews.

Governance and Reporting
- Maintain confidentiality of information and documentation per SBV and legislative standards and policies.
- Compile, verify and submit HR reports to the relevant stakeholders HRBP, Centre Management, Finance Business Partners), including but not limited to:

- Weekly Vacancy Tracker
- Trend analysis on Performance appraisals
- End-to-end leave management
- Overtime management
- Complement and discrepancies
- Updated staff list to training
- Payroll discrepancies
- IR stats (warnings, grievances)
- Attrition
- Organograms
- Transformation (EAP targets, transformation committee concerns)
- Provide ad-hoc reports, as requested by the business.
- Verify integrity of information on monthly governance reports received from the HR Shared Service Officer (HRSSO) regarding cost centre links, movements and changes requested.
- Conduct regular audits to verify and maintain data integrity on the SAGE system.
- Investigate discrepancies in the system in collaboration with HROs and HRIS, i.e., leave management and ESS queries.
- Partner with HRSSO to motivate changes to be made to the system data based on the outcome of the investigations.
- Support the internal and external audit process by providing the requested documents.
- Analyse trends in overtime, performance scores, and absences for the centre, and provide analysis and recommendations to Line Managers for further action.
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requ