Senior System Analyst

3 days ago

Durban, South Africa On Line Personnel Full time

**Qualifications / Requirements**:

- Grade 12
- Degree or Diploma in IT with relevant IT certifications
- CompTIA Network+ or CCNA
- Minimum of 7 to 10 years experience in IT Analyst or IT Administrator field
- Working knowledge of Wintel desktop systems, Windows 10, Office 2016 and Office 365
- Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP
- Proactive troubleshooting skills
- Impeccable verbal and written communication skills
- Well organized with good time and priority management skills
- Working knowledge of MS Azure, Azure Active Directory
- Working knowledge of Cisco firewall / switches, Microsoft Server 2012 and 2016 and HyperV
- CMD, Powershell or VB scripting knowledge and experience highly advantageous
- Any type of development and programming experience highly advantageous

**Key Performance Areas**:

- Provide day to day end-user support
- Troubleshoot any ad-hoc IT issues
- Monitor, manage and actively servers and workstations
- Periodically review server logs for potential problems
- Adhere to IT framework and policies in accordance to Group standard
- Manage and monitor fax, print and copier services and facilitate daily operations
- Conduct staff training when necessary
- Participate and manage project rollouts
- Manage external vendors, monitoring SLA
- Ensure outsourced services are in-line with service level agreement
- Create and maintain documentation on IT manuals and procedures
- Implement and manage new processes
- Prepare regular and ad-hoc systems reports
- Creating users, resetting passwords, access levels, file interface validation
- Remotely manage SA office IT operations and support end-users
- Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage

**Qualifications**:
Prefered Skills

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