Senior Systems Analyst

4 days ago

Durban, South Africa Staff Solutions Full time

KwaZulu Natal

,

Durban

NegotiableNegotiable

Monthly

(Market related)

Our client, a leader in the Petroleum sector, seeks to employ a Senior Systems Analyst to be based at their operations in Durban.

**Duties**:
**Ensure all systems are operational, adequately monitored and maintained**:

- Provide day to day end-user support.
- Troubleshoot any ad hoc IT issues.
- Monitor, manage and actively patch servers and workstations.
- Periodically review server logs for potential problems.
- Adhere to IT framework and policies in accordance to Group standard.
- Manage and monitor fax, print and copier services and facilitate daily operations.
**Support internal stakeholders and manage third party vendors**:

- Understand business functions and improve IT processes.
- Conduct staff training when necessary.
- Participate and manage project rollouts.
- Manage external vendors, monitoring SLA.
- Ensure outsourced services are in-line with Service Level Agreement.
**Perform IT reviews and assessment of procedures and controls**:

- Create and maintain documentation on IT manuals and procedures.
- Implement and manage new processes.
- Prepare regular and ad hoc systems reports.
**Ensure efficiency in responding to and fixing user problems**:

- General desktop support: Printing setups, Office and Application support.
- Creating users, resetting passwords, access levels, file interface validation, etc. across all clients.
- Remotely manage South African office IT operations and support end-users.
- Manage telecommunication (ISP, fixed line and mobile) services and track data roaming usage.
- Facilities: manage third party office maintenance.

**Requirements**:

- Grade 12
- Basic Degree or Diploma in IT with relevant IT certifications
- CompTIA Network+ or CCNA advantageous
- Minimum 7-10 years’ experience in IT Analyst or Administration field
- Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC
- Working knowledge of Microsoft server and services such as Active Directory, DNS and DHCP

For more information please contact:
Chane Tessner

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